Stefania Powell Email & Phone Number

Anoka, Minnesota, United States

• Served as a leader in managing risk; accountable for alignment with applicable regulations,policy and procedure requirements, audit, and escalation procedures• Ensured timely completion, quality, and compliance of tellers• Lead the team and served as a role model by providing excellent customer service includingengaging customers in conversations and building relationships with them• Coached, motivated, and developed a team of direct reports to achieve full potential• Met established business objectives by providing feedback and leveraging performance management tools and processes

• Followed company cash handling policies, procedures, and other loss prevention strategiesto minimize risk and reduce fraud• Assisted management with bi-weekly BCR/risk questions to ensure tellers and other teammembers were prepared and knew how to use their resources for audits• Enabled success of tellers throughout the day by assisting management with workflow andcompleting operational activities while minimizing risks under established policies

• Performed routine transactional, operational, and customer support tasks efficientlythrough knowledge of bank procedures and products• Received direction from managers and exercised judgment within defined policies andprocedures

Bachelor Of Science (B.S.), Digital Film And Video Production

Activities and Societies: Film Club

General Education, General Education