Customer Relationship Center Manager with 20 years’ experience in start up and management of customer care, pre and post sales, inhouse and outsourcing structures.Focused on Omnichannel Customer Experience.Pragmatic, Goal-driven, strong problem-solving approach, organizational and teamwork skills; customer oriented.To create a work environment based on empathy and productivity aimed to deliver the best Customer Experience is one of my priorities and may way of working. Diversity, inclusion and innovation are always on top of my mind.Areas of expertise include guideline creation, customer service start up, post sales service, sales support, customer loyalty, data analysis, Kpi monitoring, reporting, budgeting, forecasting, complaint management, Lean methodology. I strongly believe that people are the key factor to create it and to establish a long-term relationship with the customer for this reason I have a strong people engagement and empowerment approach.