Stefania Fussi Email & Phone Number

Appointed to lead the global development and support of Amazon partnerships, focused on driving mutual growth, enhancing partner satisfaction, and maximizing strategic opportunities.

Milan, Lombardy, Italy

As a dynamic leader at Mapp, I drove growth and customer satisfaction in the Italian and Spanish markets, transforming technical oriented team into strategic and revenue generating professionals.Key Responsibilities:- Revenue Management and Growth: Spearhead revenue generation strategies tailored to the Italian and Spanish customer base, responsible for approximately 25% of the global company revenue- Directed a 7-10 member team at Mapp transforming the CSM approach from technical to strategic, resulting in 10% improvement in customer satisfaction in Italian and Spanish markets, enhancing C-level business alignment across the regional client base and enhancing/coaching each team member’s skills- Contract negotiation: coordinating and mentoring Account Managers to drive profitable renewals in alignment with the company goals for growth- Cross-Functional Collaboration: Collaborate closely with leadership in sales, services, marketing, and product teams to align strategies and deliver seamless customer experiences

Milano, Lombardia, Italia

LivePerson is a leading Conversational AI company creating digital experiences that are Curiously Human. I have been responsible for the Customer Success team in Southern Europe, for Italy, Spain and Portugal.Key responsibilities:- Directed a revenue-focused initiative that led to a 20% increase in upsell revenue and a substantial 15% improvement in customer satisfaction scores within a 6-month timeframe, demonstrating adept strategic planning and execution- Directed the Southern Europe Customer Success team (2-4 senior professionals), leading operations across Italy, Spain, and Portugal- Achieved a 20% increase in upsell revenue and a 15% improvement in customer satisfaction scores after 6 months

Milano, Lombardia, Italia

Milan Area, Italy

The customer journey starts with a question. And consumers expect answers. Yext puts businesses in control of their facts online with brand-verified answers in search. By serving accurate, consistent, brand-verified answers to consumer questions, Yext delivers authoritative information straight from the source — the business itself — no matter where or how customers are searching. Yext’s mission is to provide perfect answers everywhere. Responsibilities:- Establish consultative and trusted relationships with clients- Ensure client expectations are exceeded consistently- Drive upsell opportunities into Yext’s existing client base, making sure these are matching client's strategy in delivering value- Transition new clients into the company seamlessly and create consistent process across all clients- Develop best practices and process strategies- Understand client business goals and anticipate future needs to deliver optimal solutions- Drive planning sessions to ensure client is able to fully leverage Yext to meet their performance and operational efficiency goals- Conduct quarterly business reviews and check in points with key clients- Elicit client feedback to act as internal advocate for our clients- Communicate regularly with the customer to evaluate satisfaction

Lausanne Area, Switzerland

Key responsibilities:- Orchestrated a strategic alliance with Sprinklr's top global brands in Switzerland, leading their digital transformation journey and aligning the Sprinklr platform to their business goals; boosted adoption rates by 40%- Successfully coordinated in deploying the solution across the global market for a multinational tobacco company, including market coordination and workflow alignment - Collaborated closely with digital teams from luxury watches brands, consumer goods and tobacco industry, providing guidance on digital strategies and consulting on how to best target different audiences - 120% NRR achieved

Geneva Area, Switzerland

Once a month I have been a lecturer for Digital Luxury Master's international students (15-20 students) with full-day sessions.Main topics:- Social Media & Digital ecosystem- Customer Experience Management- Use Cases and Best Practices- Workshops

Taipei City, Taiwan

Appointed to HQ based in Taiwan to enhance engagement with Business Units, Product Marketing, Global PR, Alliance Marketing and to train the wider global marketing and branding team in HQ on social media.

Switzerland

Orchestrate Global Digital Marketing Team’s efforts in the areas of strategic planning / implementation of social media and editorial plans across all corporate channels. Deliver support to regional and local teams focused on boosting brand as well as promotional awareness, working closely with media marketing and CRM specialists throughout full project lifecycles. Coordinate efforts across 55 markets and deliver social media trainings to the entire global marketing team. Collaborate with HQ, regional marketing executives, marketing / PR teams, and all business units in maintaining cohesive product communications.Key achievements- Play a key role in successfully promoting global events and initiatives through expert management of organisation’s social media presence.- Launch global initiatives such as contests across a wide range of social media channels.- Maintain high levels of brand adoption rates through onboarding, training, and monitoring.- Successfully onboarded 25 markets on Sprinklr social media marketing platform and 20 local service teams for social CRM scope.- Reached average SLA on social media of one to five hours, establishing social media resources as significant contributors to corporate bottom line.- Directed pilot campaigns in Malaysia, Philippines, Indonesia, and UK for lifestyle video production as well as Instagramers’ movement.- Actively took part to Acer Digital Transformation creating tailored SOP for local markets including Community Management, Social Paid Media, Influencers, real time marketing and crisis management guidelines.

Paris Area, France

Contributed to organisation’s global social strategy planning operations focused on cereal partners globally, following joint venture between General Mills and Nestle.Key achievements- Participated in production of high-quality content for creative campaigns based on online research on consumer patterns / insight.- Collaborated in brainstorming sessions with account, creative, and digital planning specialists.-Attended client meetings and offered key insight on research.

Milan Area, Italy

Spearheaded social media operations for this global advertising company developing creative campaigns across all platforms for Chevrolet EMEA Social Advertising.Key achievements- Led collaborative efforts of community managers throughout Europe.- Delivered Chevrolet’s social media strategy and provided content planning for Europe- Provided project and account management services- Coordinated and supported influencers' and journalists' initiatives in occasion of new product launches working closely with client's PR regional and local teams

Milan Area, Italy

- Directed sales and marketing functions for this social media company specialising in boosting brand awareness within online platforms.- Drove sales development, account management, new business development, consulting, corporate content management, and agency PR operations.

Milan Area, Italy

- Managed the corporate community on Yalp! (Telecom Italia webtv) and Vodafone Friends for this global division of Zodiak Media (De Agostini Group) specialising in creation, development, and production of digital as well as branded content across all platforms- Performed all aspects of content management, social media management, team coordination, buzz seeding, and blogging

Greater New York City Area

Sally Fischer Public Relations has a diversified clientele within the lifestyle arena. Main areas: architecture and design, entertainment, fashion and style, food, art, culture and collectibles, publishing, non-profit, travel, hotels and spas.Top Activities: account assistant, event manager assistant.

Laurea, Economia Per Le Arti, La Cultura E La Comunicazione, 101/110

High School, Liceo Scientifico, 93/100