Stefania Pavoni Email & Phone Number

Nottingham, Inghilterra, Regno Unito

• Placing and managing customer orders for EMEA and South America distributors for all the Company's brands• Daily tasks include placing customer orders, resolve queries, and provide regular updates on order progress (from order placement to delivery). • Working collaboratively with supply chain, commercial and credit departments• Focus on orderbook conversion once stock is available for delivery to customers• Carry out cancellations, credits, debits, returns of non-faulty goods, VAS and DC requirements• Managing the key activities and actions involved in processing an order to the satisfaction of the customer• Understanding of Export and Internal Direct Delivery processes • Ability to interrogate and source information from SAP

Nottingham, England, United Kingdom

- Customer service role focus on resolving customers queries via email for all VFcompany brands (Timberland, The North Face, Vans, Kipling, Eastpak, Dickies)primarily for the Italian market- General Customer assistance regarding product information, sizes, availability instock, providing specific guidance in returning products, using promo codes, andreturning faulty products or those under warranty- Assisting customers in delivery issues, returns (printing labels and bookingreturn via carrier), opening claim for lost in transit parcel whenever needed- Providing information regarding order status (shipped, in progress, delivered,cancelled or out of stock) by checking in the internal company system all theinformation in order to advise and give customers accurate and correctinformation- Place and process refund for faulty items, lost in transit parcel, unsuccessfulorders and all the cases in which a refund to customer must be provided- Liaising daily with different departments that manage eCommerce customers:(i.e GDPR Privacy and customer account, Warranty, Adminn)

Nottingham, England, United Kingdom

Main duties and responsibilities of the Customer Service Representative role for Vans over the Italian market:- Communication and assistance with customers and key accounts in Italy over the phone and via email (retailers, sales associates) in native language;- Order entry and release, order and stock availability check via SAP ordering tool, monitoring shipments and payments;- Coordinating goods returns from Italy to the Distribution Centre in Prague- Liaise with different departments within VF in UK and Czech Republic: (Credit/Finance, Distribution Centre in Prague), daily exchange and communication with external supplier i.e. carriers- Administrative task includes credit/debit note issue, markdown, invoice re-issueOrganizational responsibilities: - Identifying priorities, routine and time management organization with the purpose to offer the best assistance and outcome to Customers queries;- Following the deadlines and monthly target objective set by the Management;- Multitasking and attention to details- Teamwork Other skills include in this role: - Fluent communication in Italian and English within the internal Teams and departments- Cooperation, support and proactive attitude within the team

Rho

Marketing & Event Coordinator. Event and workshops organization for ARRI Business Unit's Camera Systems and Lighting in ARRI Italy subsidiary. Management of ARRI Italy participation to local Trade Show/Exhibition (MicroSalon Rome, Venice Film Festival)Main duties: invitation, promotion, and registration management, research and negotiation with suppliers (i.e. catering, hotel, hostess, transportation), preparation of marketing material (flyers, brochure, merchandise). Newsletter content and sending via CRM internal platform. Social Media management and contents research for the Italian market ( Facebook, Twitter) . Local press magazines activities coordination: planning advertising booking, news and press release related to company products and events. Translation of press releases, interviews, videos, social media contents from English to Italian and from Italian to English. PR and interviews with local and foreign Directors of Photography during local exhibition and festival . Budget management for marketing activities and events

Milano, Italia

Back office support in organizing National Congresses and Events (from 50 to 200 people).. Logistic organization for faculty members and participants: phone/mail correspondence, ticket issue, hotel booking, confirmation letters, ​. Support for the preparation of CME and AIFA accreditation; . Contact research, scientific societies, physicians for promotional activities. Congress website contents update (basic knowledge of Wordpress). External staff Briefing. Registration/Welcome desk assistance during on site events. Administration: invoice registration and cataloguing

Milano, Italia

Congress - PCO Department & CME Secretariat. Speaker's management: invitation letters, travel and accommodation arrangement, ticket issue, private transfer organization; Hotel & Accommodation & booking tasks; Congress Venue Management: f&b, rooms set-up, techinical equipment. Scientific Programme: support to the Scientific Secretariat in the development of the Scientific Programme. Registration management (payment control, invoice issue, general assistance to delegates registration); Abstract and posters review. Event Budget estimation, update and final balance draw-up. CME Event Accreditation for Italy and EU countries: scientific program and faculty documents submission. Phone / Written communication with supplier i.e. Hotel/Conference Venue, Catering, Technical Service, GraphicsMain Congresses experienced:. XVII Italian National Respiratory Congress - SIMER - Milan, 5-7 October 2016.18° FIGIJ World Congress of Pediatric and Adolescent Gynecology25-28 June 2016 Firenze Fiera (Florence, Italy). XXVIII Congresso Nazionale SIAAIC - 14/17 April 2016 Naples (Italy). SIAAIC VI Winter School 28 February / 1 March 2015 - Florence (Italy). SISQT Congress 2-3 december 2014 - Florence (Italy). SIMER Congress - 1-3 October 2014 Genoa (Italy)

Milano, Italia

Third year University internship . Dubbing assistance; Movie, Tv series and cartoons review. Italian scripts review. Short document translation. arrange general records/files.

Milano, Italia

Summer Internship in the front office department.Main duties:. Customer Check in / Check out. Switchboard operator. Providing information and assistance to customers. Assistance in the reservation office

Bachelor'S Degree, Interpreting And Communication, 98/110

Subject of study: Languages: English / Spanish Translation and consecutive interpretation from English / Italian / English - Spanish /.

Programma Llp Erasmus, Traduccion Y Interpretacion

Courses attended during the exchange year: . Spanish grammar, conversation, literature, translation from Italian to Spanish / Spanish.