Stefania Piccinelli Email & Phone Number

Stabio, Ticino, Switzerland

Stabio, Ticino, Switzerland

• Support logistic tactical planning to control Distribution and Replenishment• Ensure efficient service following distribution requirements from different departments• Support JC strategies and operational objectives according to the company guidelines

Stabio, Ticino, Switzerland

Chiasso, Canton Of Ticino, Switzerland

• Build long-term trusting relationships with clients to achieve ultimate retention• Implement client-focused solutions/tours/experiences to enhance sales volume• Negotiate agreements with partners on the ground (Hotels, Guides, NCC companies)• Provide customers service with quality assistance through phone calls, emails and whatsapp messages

Lugano, Ticino, Switzerland

• Worked in collaboration with the senior project manager to define project goals and establish a timeline and plan to achieve them.• Monitored stores' performance and acted to improve them• Coordinated the new store connections to Farfetch's platform• Working along with the Farfetch Marketing Team to develop ad hoc newsletters and campaigns• Product management (shootings, catalogue and stock accurancy)

Lugano

• Identify opportunities and participate in the development of functional and service enhancements in order to maximize sales • Own the day-to-day management of the payments ecosystem through Adyen and PayPal• Perform the generation of the orders in bulk on a daily basis and their check• RMA management (Refunds, Store Credits, Order Exchanges)• Resolve RMA-related issues by liaising between Front-Office and internal/external groups (warehouse/logistic/repairs)

Milan Area, Italy

• Coordinated a 5-member team and planned their work load• Manage customer care daily activities: handling customers’ inquiries and requests through emails, chats and calls• Interact with suppliers to manage customers’ requests and negotiate the best solution for the company and its customers• Work closely with other departments (Logistics, Product Management and Technology) to ensure an excellent level of customer experience and to guarantee the daily operation fulfillment• Implement CRM (Customer Relationship Management) and customer retention initiatives• Continuously evaluate internal customer care processes and propose business development initiatives• Ensure all orders are accurately entered onto the relevant system in a timely manner, considering customizations/special requests/specific deadlines• Dealing with all the procedures to solve claims, return and substitution request and credit note

London, United Kingdom & Port De Soller, Baleares, Spain

• Trained new front office agents• Cooperated with the room reservation department in order to offer the best walk in price to maximize occupancy and room revenue• Performed guests check-ins and check-out through Opera system• Controlled daily credit limit• Cooperated with housekeeping, maintenance and food and beverage departments in order to satisfy guests’ needs• Handled guests complaints

• Handled airline crews daily pre-registration as well as room assignment• Managed check-ins and check-out through Opera system• Performed night shifts (including balancing and closing accounts, and preparation of payment summaries)• Solved overbooking situations• Coped with airline layover situation• Provided information and answered questions regarding the property, charges, dining facilities, sports facilities and travel directions

Key West Florida

• Supervised Front Office operation to maintain high standards• Executed guests check-ins and check-outs through Epitome system• Balanced cash at the end of the shift and generated accounting reports for the next shift• Handled guests complaints• Dealt directly with wholesalers customer services in order to solve reservation, cancellation and billing issues• Interviewed potential employees

Key West, Florida, United States

• Performed guests check-ins and check-outs through VisualOne system• Handled room moves among the different room types and rates• Communicated with housekeeping and maintenance departments through Guestware system when requests were reported• Provided information and answered questions regarding the property, charges, dining facilities, sports facilities and travel directions

Orlando, Florida

• Created solutions that would reduce prospective purchasers’ pre-tour apprehension• Contacted SpyderLynk to create a SnapTag prototype designed to create curiosity among guests

Varese E Região, Itália

• Developed Business Plan to target new markets• Reached out small enterprises, start-ups and freelancers to establish partnerships• Managed Facebook Page by updating information, creating posts, sharing links and analyzing the impact of the social media on the company visibility

Master'S Degree, Hospitality And Tourism Management, 3.75/4

Relevant Courses: • Hospitality and Tourism Strategic Issues • Data Analysis in Hospitality and Tourism Research • Advanced Sales.

Hospitality And Tourism Management, 18/20

Relevant Courses: • Portuguese as Foreign Language • International Tourism Management • Strategic Marketing in Hospitality and Tourism •.

Bachelor'S Degree, Business Administration And Management, General, 106/110; Thesis:"The E.Couponing Evolution And The Start-Up Group&Grow"

Relevant Courses: • Economics I & II • Management and Principles of Accounting • Accounting and Financial Reporting • Statistics •.

Llp Erasmus

Relevant Courses: • Español • Marketing • Economia Monetaria y Financiera • Programacion y Control