Once upon a time, my journey with Linguado began as a Moderator, driven by my passion for creating spaces that foster cross-cultural connections. From there, I embraced new roles as a Content Creator and Marketing Associate, crafting engaging content that resonated with our diverse user base.Driven by my desire to forge meaningful partnerships and enhance user experience, I took on the Head of Partnerships & UX role. Connecting Linguado with the esteemed X Culture organization, we launched a collaborative language exchange program that garnered international recognition.Throughout this journey, I faced challenges head-on. I quickly adapted to the ever-changing tech landscape, making swift decisions and ensuring a stable workflow that left a lasting impact. I also led comprehensive restructuring efforts, streamlining processes, optimizing workflows, and achieving measurable productivity gains.Nurturing strong employee relationships was crucial to fostering a positive work environment. We significantly increased employee engagement and overall team productivity through open communication and team-building initiatives.Linguado transformed from a simple app to a thriving ecosystem, breaking language barriers and fostering cultural understanding. Our achievements, such as reducing customer support ticket resolution time and receiving industry recognition, drove higher customer satisfaction and retention rates.As my Linguado journey continues, I remain inspired by the endless possibilities. I am committed to fostering a world where language is a bridge that unites us all. Join me on this transformative linguistic and cultural odyssey as we create a lasting impact.

Experienced Tour Guide | Captivating Travel Experiences | Enthusiastic StorytellerWith 3+ years of guiding individuals and groups through Belgrade's wonders, I bring deep knowledge of our region's rich history, cultural treasures, and hidden gems. I weave captivating stories that transport you through time, breathing life into our destination's heritage and traditions.Customer satisfaction is my top priority. I take pride in delivering personalized tours tailored to your interests and preferences. Whether you're a solo traveler, a family seeking adventure, or a corporate group, I ensure your comfort, safety, and enjoyment throughout the journey.Key Achievements:✔️ Maintained 100% customer satisfaction through exceptional service and attention to detail.✔️ Guided diverse groups, fostering inclusive and enjoyable atmospheres.✔️ Received consistent praise for engaging storytelling and captivating delivery.✔️ Developed itineraries that optimize time, showcasing the best of our destination.✔️ Navigated complex logistics with precision, ensuring seamless experiences.✔️ Built strong relationships, resulting in repeat customers and referrals.Testimonials✨"Stefania is a great guide! She showed me the most fantastic places in Belgrade all afternoon, and we also had special conversations. Highly recommended!"-Camilla, Netherlands"Wonderful experience! Stefania did an incredible job sharing her city with me and taking me to places I would have never seen on my own. This was a great way to spend the day. Thank you, Stef!"-Brad, United States

As the General Manager for the two-month project at Festival Beograd Velograd, I successfully managed this annual cycling event with over 700 participants. I developed and executed an enhanced entertainment program, elevating the overall participant experience. My responsibilities included managing event logistics, safety protocols, participant communications, and effectively leading event staff and volunteers. Additionally, I promoted Festival Beograd Velograd through TV and radio interviews, conveying route details, entertainment offerings, and the distinctive urban cycling experience to generate public interest and participation. I also served as the emcee of the festival entertainment program and led and executed the marketing gifting campaigns for participants.

As a Salesperson at Ispeci pa Reci, I consistently exceeded sales targets by building and nurturing strong customer relationships. I effectively identified and addressed customer preferences, significantly boosting pastry sales. Additionally, I maintained accurate sales records, enabling data-driven decision-making and enhancing our sales strategies. My role required a keen understanding of customer needs and the ability to adapt to dynamic market conditions, ensuring continued growth and customer satisfaction.

As the Hotel & Horizon Club Ambassador at Shangri-La Hotels, I ensured that all Horizon Club members received the highest level of personalized service and exclusive experiences. My role involved overseeing private check-ins, access to the luxurious Horizon Club Lounge, and the provision of enhanced in-room amenities. By coordinating with various departments, I ensured that every guest's stay was seamless and memorable, reflecting the high standards of Shangri-La hospitality. Additionally, I provided exceptional guest service, acted as a liaison between guests and management, and assisted in event coordination. My in-depth knowledge of hotel services and local attractions, combined with personalized interactions and attention to detail, consistently enhanced guest experiences.