Lead various aspects of the Amex Global Privacy Program to satisfy the evolving regulatory requirements by market and ensuring adherence to regulatory change management. Evolve privacy risk assessment programs to ensure proper features and requirements are developed in critical applications. Educate stakeholders on the proper process to follow when performing a privacy risk assessment and keep them informed of changes to the regulatory and tooling landscape. Manage the Privacy Policy/Document Framework. • Evolve and enhance the Amex Privacy Program to ensure the Business Unit/Operational Excellence (BU OE) teams, Privacy Relationship Leaders (PRLs) and Subject Matter Experts (SMEs) identify, document, assess and mitigate privacy risks.• Develop and execute a comprehensive communication and education program including audience appropriate presentations, communications, and training documents. Lead training and focus group sessions with various stakeholder groups.• Evolve complex, manual, and complicated processes, concepts, and systems into a straightforward, understandable, and automated process by listening to issues reported by stakeholders, translating them into requirements, and implementing changes. • Partner and collaborate with critical program stakeholders to gather requirements to uplift the American Express Global Privacy Program, promoting healthy data protection practices, and positive privacy experiences for customers. • Manage and evolve Privacy Program capabilities, by utilizing scaled agile framework (SAFe) methodology. Partner closely with Product Owner to write, define and groom user stories, perform User Acceptance Testing, and implement changes. • Manage and oversee the Global Privacy Document Governance Framework, which includes policy governance, stewarding the management of privacy policies, procedures and other guidance documents as well as educating stakeholders on the creation and refresh of privacy documents.

Managed and maintained all existing recruiting technology platforms including applicant tracking systems, bolt-on systems, integrations, and partnerships including Oracle/Taleo, iCIMS, pymetrics, Codility, SmashFly and Eightfold.• Continuously enhanced recruiting capabilities through technical solutions to deliver and support a world class global recruiting system by identifying and implementing improvements to recruitment technology.• Collaborated and negotiated with various vendors and internal organizations (Global Talent Acquisitions and Recruitment Operations) on various recruiting technology related projects and configuration requests.• Led and managed a variety of projects of diverse sizes and complexity within Recruiting Operations and Global Talent Acquisitions utilizing Rally and Agile methodology.• Managed annual and quarterly PRSA-SOX audits across multiple high-risk access and data governance areas within the HR recruiting systems.

Global responsibility for managing security access to HR Systems for American Express (Amex) including myHR, Reporting and Core PeopleSoft.• Co-Project Manager of the New DocuSign Experience project which successfully launched a new user interface for all HR DocuSign users globally.• Managed the HR Data Governance process during a transition period between Managers. Maintained back-up support of this role during times of need.• Proficient in vendor management including working with vendors within Amex as well as third party service providers. • Managed and enforced data security and access standards across the enterprise HR system.• Managed annual, quarterly and monthly PRSA-SOX audits across multiple high-risk access and data governance areas within the core HR systems and consistently attain100% adherence to regulations and compliance policies.

CLIENT SERVICES MANAGER / ASSISTANT ACCOUNT MANAGERProvided primary source verification and credentialing services for health care professionals and businesses that deliver health care goods and services throughout the United States.• Managed business relationships and served as the Account Manager for key accounts including top national chain drug stores in the U.S. market and top tier background screening organizations. • Identified and hired a third-party call center vendor to identify data quality metrics and service levels, mitigate gaps and issues, and ensure compliance adherence.• Managed prioritization, change management, release management and vendor engagement.• Successfully led a team of Client Service Coordinators and an Assistant Account Manager. Managed employee career growth and development. Effectively planned for, attracted, led, and retained permanent and temporary staffing.• Managed customer billing and a diverse portfolio of projects.

While providing superior customer service, manage shop needs through meeting display, inventory and sales goals. Manage my own budget and order merchandise for my shop. Mentor part time sales individuals.

Responsible for New Accounts and the Fraud Verification Team policies, procedures, tools and letters. • Worked on several high priority and complex projects, including the Lowe’s Business Rewards card. Responsible for writing procedures, creating new letters, writing test conditions, validating results in test and production environments, and ensuring successful project implementations.• Collaborated with Team Leader of the Federal Savings Bank (FSB) fraud team that processed balance transfer and convenience check fraud and worked together to make the teams’ processes more efficient. • Led and implemented a project that created discrepancy indicators after a review of the credit bureau address and the application address. • Completed and distributed quarterly and annual fraud prevention reports for key members of Amex Centurion Bank (AECB) and the Fraud Risk team.

Accountable for leading and managing projects focused on the operational processes, metrics, revenue and Customer Satisfaction metrics in New Accounts. Provided leadership and direction to cross-functional teams empowered to execute the Six Sigma strategy for process improvement. Worked very closely with Operations Service Delivery Leader’s and Team Leader’s on Health of the Process (HOP) projects related to functional areas.• Six Sigma Green Belt Certified and Black Belt trained.• Drove results to achieve a reengineering save of $448,280 against a G2 goal of $493,582 in 2007, a year with no funding.• Successfully led the 2008 Employee Engagement Team, which focused on Employee Development.

Key member of the Vice President staff responsible for planning and preparing for senior executive visits to Salt Lake City, planning meetings and events, handling ad-hoc requests and leading projects.• Planned and prepared for visits from Senior Executives to the Salt Lake City Center and ensured the visits ran flawlessly.• Project Manager over the Data Privacy Project which prevented third party vendors from having access to SSN and/or account numbers. Worked closely with internal stakeholders to ensure all processes met Data Privacy requirements.• Project Manager over the Bank Affiliate Vendor Management project. Gathered and compiled appropriate report data and disseminated to Bank and Service Delivery Network Process Leads. Presented this data in leadership meetings with the Banks and New Accounts.