Stefanie E. Email & Phone Number

San Jose, California, United States

Santa Clara, California, United States

Oversee team of 20 including front office agents, supervisors, interns, guest services/valet and PBX staffInterview, onboard, and train new hiresCreate weekly schedules for all 3 departmentsComplete weekly payroll, monitor and audit timecards, approve and manage time off/vacation requestsOversee inventory of office supplies and complete monthly reordersLead team meetings for each department, compile and discuss associate performance feedback, and ensure monthly safety trainings are signedPerform all jobs within departments when needed, check guests in/out, respond to guest complaints/issues as they arise and provide appropriate resolution to the guests’ satisfactionReview and reply to new Medallia surveys daily and distribute to appropriate departments in hotel for follow upManage large cash drawers and perform monthly bank audits on all front desk agents, maintain safety deposit boxes per hotel standardsRun daily reports, analyze variances, monitor credit reports, and maximize room revenue and occupancy by observing daily house statusEnsure professional telephone communication and etiquette redirect incoming and internal calls

Sacramento, California, United States

Manage team of 65+ housekeepers and housepersons to ensure the department runs smoothlyCreate weekly schedule, order office and guest supplies, manage third party vendors, organize department meetings, Interview, onboard, and train new hires, perform daily room inspections, maintain Lost and Found via iLeftMyStuff.com, respond to Hysat surveysAttend Productivity and daily We Care meetings to discuss improvement in various areas

Sacramento, California Area

Create a positive guest experience during check in and check outs through daily use of Opera, Reserve, HotSOS, ZingleEnter credit card authorization forms, set up routing instructions, authorize payments, block groups and VIP arrivalsProvide information and answer questions about the hotel, amenities, events, and surrounding areaRegularly cover night audit and PBX departments, communicate with guest calls including answering and directing emergency calls, take in-room dining orders, and delivering wake up calls

Davis, California

Training of all new Gallery HostsConduct huddles to ensure clear communication of the days events to all Gallery HostsFood & Beverage inventory and orderingOversee FIFO (first in/first out) process with Food & BeverageOversee group reservations to ensure that they are pre-assigned and pre-keyedInitiate boards for Housekeeping in the morningWalk through of public areas and kitchen with follow up report/checklist to managementResponsible for overseeing proper meeting room set up/tear down for internal and external clientsAct as Manager on Duty in the absence of managementInventory control of Gallery Host Stand supplies and kitchen supplies

Davis, Ca

Daily walks and bike rides with a 20 year old Autistic boyPreparing lunch and snacksComplete household chores such as taking out the trash and vacuuming

Uc Davis Stores

As loss prevention lead, I assisted extensively in the hiring processes and training of new loss prevention students. I frequently supported the supervisor in organizing, revising, filing, and submitting of paperwork, including Student Judicial Affairs reports and incident reports, while regularly using Word, Excel and Open Eye systems. As the loss prevention lead, I led the group of loss prevention students, changed door codes, made proxy cards, opened and closed the store as necessary.

As a cashier, I worked rush weeks and school year, handled large sums of money, handled returns, new hire training.

I helped customers with finding items throughout the store, handled large sums of money, answered questions about products, the store, etc. Opened and closed the store on most occasions.

Bachelor Of Arts (B.A.), Psychology And Anthropology

High School Diploma