• Successfully led cross-functional teams in the planning, execution, and completion of several projects, consistently meeting or exceeding project goals, timelines, and budgets while ensuring high client satisfaction and stakeholder engagement.• Led a team to complete a key project in a difficult time of the year • Consistently delivered projects on time and within budget through careful planning, organization and management.• Led multiple projects to successful outcomes by setting clear objectives, monitoring progress, and keeping teams aligned.• Launched an important federal project to provide support with positive outcomes

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• Partnered with senior leadership and Joint Venture Partners to cascade the health system strategic plan and collaborated with providers• Assessed, planned, and coordinated the clinical and operational functions of the centers in the region, ensuring that an educated staff provided high-quality and cost-effective healthcare • Helped the team understand KPIs, which influenced changes to the team's operational plans, thereby elevating their understanding of how to lead change • Consistently adjusted plans as needed to ensure success • Ensured MQSA compliance related to tracking, QA/QC, and credentials by reviewing required record-keeping at each regional center • Mentored and developed Center Operations Directors and future leaders for the region • Optimized patient workflow, which resulted in a remarkable 25% increase in overall efficiency• Implemented strategies to enhance patient experience, leading to a notable 10-25% improvement in the Net Promoter Score• Demonstrated exceptional performance by consistently achieving or surpassing EBITDA goals by 3%• Successfully enhanced employee engagement, surpassing the target by an impressive 7%• Oversaw the human resource management function at the center, ensuring compliance with employment laws, company policies, guidelines, and procedures • Opened three centers in less than a year • Acted as a Project Manager for scheduling template standardization, as well as workflow and operations efficiencies

• Partnered with senior leadership to cascade the health system strategic plan and collaborated with Chairs, Vice Chairs, and Clinic leadership to ensure strategic goals aligned with operations • Planned, coordinated, and evaluated the clinical and operational functions of the practices in their divisions to ensure high-quality and cost-effective healthcare • Provided direct leadership to clinical operations, research and development, and medical education administrative duties of the Primary and Senior Care Service line • Strategically partnered with the Integrative Medicine department and other organizations to foster quality patient care • Developed and implemented training material for over 250 employees • Exceeded strategic metrics for areas of responsibility • Mentored clinic leadership and partnered with Chair and Medical Directors for Departmental and Ambulatory initiatives

Innovatively designed system-wide integration strategies that promoted optimal experiences for all constituents, including patients, families, customers, physicians, and employees. Deployed and spearheaded initiatives with a compelling message that captured the hearts and minds of team members, thereby increasing buy-in and fostering a sense of pride.• Strategically developed and implemented a process for gathering customer feedback, ensuring communication and coordination with the appropriate department and senior leaders regarding the customer experience• Collaborated diplomatically with hospital leaders to identify, develop, and implement action plans driving improvement. Developed key metrics to monitor and measure these improvements• Served as a liaison between patients, patient's families, and facility management to address concerns, utilizing effective resolution techniques and providing follow-up communication to appropriate parties (e.g., information about delays, likelihood to recommend, access to care, and moving through the visits)• Designed and implemented staff development and training competently, thereby creating a positive experience for the patients• Served methodically as the overseer of the Medical Records, Training, and Policy and Procedure departments• Fostered a process wherein the training department trained all employees on two computer systems, as well as other applications supported by the organization, including clinical, clerical, physician, and mid-levels

• Skillfully managed the overall financial, strategic, and operational functions of a designated service line • Fostered an operating culture that was disciplined, accountable, and collaborative, focusing on achieving patient care, growth, and profitability goals with a "patients first" approach • Coached leaders to demonstrate behaviors required to implement sustainable best practice processes • Executed strategic growth initiatives and plans within an assigned service line while also developing strategies and implementing operational process improvements for specific projects

• Launched LEAN implementation in clinical practices, which included Value Stream Mapping, Rapid Improvement Events, and Managing Daily Improvements • Directed the division responsible for over 500,000 outpatient visits and managed its financial performance • Planned, coordinated, and evaluated the clinical and operational functions of the practices in their divisions to ensure high-quality and cost-effective healthcare is provided • Provided direct leadership to clinical operations, research and development, and medical education administrative duties of the Primary and Senior Care Service line

• Oversaw more than 75,000 outpatient visits and managed financial performance • Championed a $3.6 million building relocation project in the role of Co-Project Manager • Supervised 177 employees, including 5 managers who were direct reports