Stefanie Edwards Email & Phone Number

Santa Barbara, Ca, Us

Led business operations and strategy for a niche telecommunications company offering services to low income and underserved communities. Actively manage all operations aspects of the organization, including Finance Operations, Billing, Customer Communications, Human Resources, Collections, Regulatory, Customer Service, Sales and Quality.• Achieved substantial profit growth by enhancing customer retention and implementing process improvements to reduce operational costs.• Successfully implemented GAAP standards to enhance accounting system efficiency and accuracy.• Exceeded the original business plan by returning over $8 million to investors in 12 years, a remarkable 200% increase.• Performed all aspects of Human Resources including but not limited to recruiting, onboarding, employee relations, leadership development, performance management, compensation.

Led the planning and implementation of business operations strategy for a new telecommunications company with $135 million in sales and $16 million EBITDA, initiated by the owners of Blue Casa Telephone.• Orchestrated the organization of a new enterprise with over 100 employees, offices in four states, and remote workers across the U.S. Updated the employee handbook and created state-specific supplements where required.• Managed the migration of billing and payment systems from a labor-intensive in-house system to a business enterprise system, reducing labor costs by 2 FTEs.• Reorganized the company's structure and departments for improved efficiency and leadership.• Managed Key Performance Indicator process across the organization, ensuring employees and managers completed the process for goal development to year end follow up. • Developed a Culture Change Management initiative to bring the products of several organizations into one.  Conducted comprehensive surveys to identify areas of improvement Managed 360 interview process aimed at bolstering management effetiveness Strategically restructured organization, optimizing departmental structures, leadership assignments and team configurations.  Identified and proactively addressed change management obstacles, ensuring a smooth transition during the implementation of organizational changes.

Oversaw operational functions of a complex telecommunications company to achieve operational efficiency and maximize profitability.• Managed migration from in-house business systems to RADIX OSS/BSS enterprise solution, reducing staffing by 3 FTEs.• Reduced churn from 5.9% to 1.8% and bad debt from 9% to less than 1% through changes in internal processes, customer interactions, and business rule changes.

Santa Barbara, Ca, Us

Managed the customer lifecycle from acquisition through disconnection with responsibility for retention, compliance, billing, quality assurance, and collections.• Reduced bad debt from 10% to 4% through enhanced collections processes.• Reduced churn through improvements in customer service and satisfaction.

Santa Barbara, Ca, Us

Developed and executed a comprehensive HR strategy including recruitment, retention, employee development, compensation, and benefits for a growing telecommunications company.• Oversaw company growth from 35 to over 100 employees.• Streamlined HR policies and procedures to ensure compliance with state and federal regulations.• Administered company-wide RACI responsibility assignment matrix to clarify roles and improve departmental efficiencies.• Implemented HRIS system to streamline HR, payroll, and benefits administration.• Managed and implemented changes to employee benefits options resulting in a more comprehensive benefits package.

Dallas, Texas, Us

Oversaw all aspects of human resources functions for a 170-employee healthcare provider including recruitment and retention, employee relations, performance management, leave-of-absence administration, new hire orientations, terminations, OSHA compliance, and workers’ compensation.• Worked with legal counsel on projects/issues. Prepared general releases and confidentiality agreements to ensure smooth transitions of employment relationships. Examined proper exemption status for corporate staff to ensure legal compliance.• Assisted in the development of a leave-of-absence database to be utilized throughout the company to streamline and standardize leave processes.• Helped coordinate the closure of the Santa Barbara office and worked to transition staff to other employment opportunities and/or new office locations, while maintaining positive employee morale.• Created company-wide resource guide for employees exiting the company to ensure compliance with state and federal laws and provide benefits information.• As a member of company’s Care Committee, organized volunteer programs for staff including Thanksgiving Food Drive, Blood Drive, Terry Fox Run/Walk, Dress-for-Success Clothing Drive.

Bachelor Of Arts - Ba, Psychology

Human Resources Management And Services