Stefanie Janssen Email & Phone Number

Amsterdam, Nh, Nl

Samen in beweging voor een gezonder leven!Verantwoordelijk voor de regio's Noordkop, West-Friesland & Zaanstreek-Waterland

Amsterdam, North Holland, Nl

At Sentinels, we are working with a top team of machine learning and software engineers to rethink the way financial institutions operationalize their compliance efforts (Anti-Money Laundering/ Counter-Financing of Terrorism). As Head of Customer Success, I am overall responsible to deliver and service our SaaS platform in an effective and scalable manner, by assuring short Time-to-Value implementation projects and ensuring a high level of customer satisfaction, minimising customer churn and optimising for upsell and renewal opportunities.As Sentinels' founding team member, I played a pivotal role in integrating the company following the acquisition by Fenergo in April 2022, transitioning employees into the larger organisation and streamlining way of working across the companies.

Amsterdam, North Holland, Nl

Slimmer AI is a venture studio that co-develops with new founders software products that support industries, solve real-world challenges and take professionals into the future.Sentinels, dedicated to building an AI-powered Transaction Monitoring platform, was the first venture of Slimmer AI that spun out into a stand-alone company.

Amsterdam, North Holland, Nl

In my role, as part of the Institutional Products Management Team, I was responsible for scaling the business of the four products in the portfolio. Main responsibilities: Bridging the gap between Strategy and Execution:- Responsible for operational excellence across the portfolio- Lead projects to facilitate daily business- Experiment with growth strategies for the SaaS productsConnecting newly acquired businesses and their teams to the larger Elsevier:- integration of business processes and workflows- introducing and internalizing data-driven-decision making ways of working- building trust, connecting people and enabling exchange of experience and know-howDelivering a scalable deployment model for new Software products that are developed and delivered in an Agile matter

Amsterdam, North Holland, Nl

As part of the management team, I was responsible for re-engineering various business processes to accommodate the overall growth strategy for the CRIS SaaS platform:- by introducing and executing against the Pure Service Promise- by leading the way in tracking and analyzing data- by connecting the product team with specialized teams across the larger organisation to exchange know-how and experiences

Amsterdam, North Holland, Nl

In this role, I was responsible for the daily management of a team of 11 people performing back-office activities for the field sales team. I operated as a spider in the web, liaising between the sales team, the legal and finance department as well as aligning those to the customer interests.The total portfolio covered a contract base with a value of around 565 million USD, renewable by year end.

Hedehusene, Capital Region, Dk

Responsible for kicking-off and facilitating Lean/5S projects within the organisationResponsible for designing new and optimising existing business processes and procedures to ensure a consistently high operational quality

Hedehusene, Capital Region, Dk

In this role I was responsible for:- the daily management of the customer service department handling 12 logistics customers- performing monthly business reviews with customers- managing a team of 25 people: customer service representatives and a billing coordinator- conducting performance reviews

Hedehusene, Capital Region, Dk

I spent a year exploring the company by setting up several improvement projects across the different business units in a warehouse environment as well as in the office ocean & air freight departments.

Master, Business Engineer (Handelsingenieur), Economics & Supply Chain Management

Master, Master In Maritime Sciences

Education record