Stefanie Lewis Email & Phone Number

Los Angeles, Ca, Us

Los Angeles, California, United States

Los Angeles, California, United States

- Coordinate and execute on campaigns in CRM channels (email, mobile push, sms) - Code emails within HTML templates (Sailthru) - Create and maintain audience lists- Proofing and QA of campaigns to ensure flawless execution

Marina Del Rey, California, United States

- Respond to and resolve escalated issues and/or unique or complex requests for members- Monitor the daily workloads of team members and make adjustments to ensure adequate coverage and that correct procedures are followed; train and provide support to new and less experience specialists- Identify system and workflow improvements to enhance the team's overall and individual efficiency- Create new material for weekly training focused on retention tactics and coach techniques for best retaining practices

Marina Del Rey, California, United States

Mission is to make healthy living easy and affordable for everyone.- Main purpose is to ensure member’s have the most enjoyable and informative experience. - Provide background information, product and service related, through different platforms (phone, chat, email, sms). - Actively and properly manage accounts with Zendesk and Magento

Temecula, California, United States

Main purpose was to deliver and excite shoppers with passionate brand representation.- I built customer relations by engaging with members about their concerns; promoted solar consultations to customers- I ensured to deliver quality leads by making sure qualifications met guidelines - I evaluated customer needs to determine best options regarding their household / business - I continuously met personal company goals (amount of people I spoke with / amount of people I set appointments for / amount of people that held their appointments / amount of people that turned into a sell) .

Oakland, California, United States

I maintained customer relations and marketed solar to customers that enter retail establishments (Sam's Club, Orchard Supply Hardware, Sears, K-Mart). I represented multiple companies, and was the first person of contact.- Depending on the establishment, I provided adequate information and analyzed situations on what would be a best fit for the member's business or home. I provided guidance to customers about the best ways to gain more productivity. - I maintained up-to-date knowledge of company information, solar qualifications, policy changes, and incentives. - I was self managed and self driven since I work solemnly inside these retail establishments.- While staying professional, I made sure customers had a pleasant shopping experience. I built rapport with customers and developed highly empathetic client relationships- I worked events for the company that are outside retail stores - this is where I advised and educated potential clients for a free solar consultation. - I am experienced with SalesForce. I used SalesForce to track my productivity, and see if I am meeting my daily goals.

South Pasadena, California, United States

- Crossed trained as a Customer Service Representative/ Sales Floor Leader/ Sales Associate/ Stock Crew team member. Exceptional with anything related with customer service, interactions, and sales. At any time, I am able to adapt to each customer and recognize their problem, and move forward with a solution. I have problem solving skills. My goal is to make every customer feel comfortable, and welcomed while shopping in the store.As a Sales Floor Leader, my responsibilities included: communicating to my co-workers via radio about sales numbers. - Read sales goals for the day and sales from the past. Relay advice on customer service experience to my co-workers. - Relay where items where located in the store.- Initiated store huddles and gave positive feedback when thought appropriate. I gave praise to co-workers over the radio when a customer acknowledged a job well done.- Respond to questions and concerns about existing Orchard member accounts.- Earned reputation for delivering exceptional customer service. As a Customer Service Representative/ Cashier, my responsibilities included: first person of contact with customers. Promptly responded to general inquires from management, co-workers, and customers.- I answered incoming phone calls professionally, and transferred customers to the appropriate department when they had specific questions. I inputted information/data online for online orders. - I was in contact with other Orchard Supply Hardware stores to see if they had a product on hand.- I managed the front end of the store. I provided other cashiers with lunch breaks and information when they had problems. I reached out to IT when a computer was not working/followed instructions to make sure computers were adequate for future use. - Always kept a clean and safe environment by properly handling equipment/preventing accidents.- Balanced daily cash deposits with a zero error rate. I have proficient money handling skills.

Bachelor Of Arts - Ba, Organizational And Applied Communication

I have taken courses that focus on the many forces of globalization, changes in technology, and innovations in the way organizations are.

Associate Of Arts - Aa, Communication, General

High School Diploma