Stefanie Meakin Email and Phone Number

A customer service role in the head office for Medibank in Melbourne - a leading private health insurance company in Australia. I was taking inbound calls from existing customers, giving them details about their cover, making changes to their accounts and giving quotes on their reimbursements. I was in the first department customers would speak to, so it was important to establish their needs straight away to make sure they were speaking to the correct team. This needed to be done in a kind and professional manner, as customer advocacy was a key component in this role.

Sales role in a busy call centre situated in Circular Quay, Sydney. I was taking calls from customers responding to TV advertisements for various products. I had to reach sales targets, up sell, cross sell and provide excellent customer service.

This was a customer service and sales role that involved speaking to customers and travel agents on a daily basis. I was required to identify customer requirements, offer packages to suit their needs, up sell and increase revenue for the company. It also involved completing a lot of data and admin work and also outbound work contacting customers directly to increase sales and revenue. Another large part of the role was amending bookings, problem solving, and dealing with complaints and escalations on a daily basis. I also had the opportunity to coach other colleagues and assisted with team leader cover. I also worked in the Customer Database department to help with the launch of a new loyalty club. This role involved using the customer database, amending customer’s loyalty points and replying to correspondence from customers, travel agents and colleagues. This job involved working to targets, this being made up of number of sales, quality monitoring and revenue. I was consistently one of the top bookers in the contact centre, and enjoyed making salesand building rapport, as well as the more challenging aspects of the role such as complaint handling and issues with bookings.

Handling stock and distributing it correctly, and facing up stock to appeal to customers. Working in a team to meet a strict time deadline was also an important aspect. Customer service and satisfaction were very important in this role as I was on the shop floor frequently, so was also assisting customers in any way possible.

A sales role that involved talking to the public about different charities to raise awareness for different issues and getting their support. This role Involved working well in a team, handling challenging and sometimes awkward situations in a calm and professional manner. I was able to handle objections accordingly and raised a significant amount of awareness and money for charity.

I worked with mentally and physically disabled children in a residential unit and also on outreach programmes. This role involved a high level of responsibility and care, often looking after a child one to one, or sometimes two on one depending on their level of risk. I was trained in manual handling team teach methods, in order to prepare for the sometimes dangerous and unpredictable nature of the work. This job was excellent for working in a team and needed the strict following of correct procedures and guidelines. It also gave me great experience working out of my comfort zone, and being able to adapt to difficult situations.

This role was in the supermarket restaurant. I worked with one other person in the week and often on my own at the weekends. This job entailed the running of the restaurant – making the food and serving it, cleaning and serving the customers and also staff. I had to have a high level of responsibility when it came to the food and had to do checks throughout the day and note them in the log book. I also on occasion worked on the shop floor to serve customers on the tills and stack shelves.