Stefanie Miller Email and Phone Number

As the sole employee on duty each shift, I manage operational aspects of the establishment while also bartending and providing exceptional service to guests. I communicate with vendors and ensure all systems (internet, cable, sweepstakes games, jukebox) are functioning properly. Additionally, I conduct inventory checks, monitor supply levels, and ensure everything is fully stocked and set up for the night shift before leaving at the end of the day.

Leadership & Staff Management: Acted as Manager on Duty during shifts, supervising teams of up to 10 employees, including bartenders, cocktail servers, and barbacks. Responsible for training new staff, delegating tasks, and maintaining high service standards during peak hours.Operational Oversight: Opened and closed two locations, ensuring all opening and closing procedures were followed, including unlocking/locking the building, setting up TVs, adjusting music levels, and overseeing inventory checks.Financial Accountability: Managed end-of-day financial operations, including balancing registers, processing petty cash, and ensuring accurate reporting of sales, tips, and server transactions. Submitted end of day reports to upper management and ensured discrepancies were addressed promptly.Staffing & Scheduling: Monitored staff performance and made real-time decisions regarding staffing levels, cutting hours, and adjusting shifts based on customer traffic, maximizing efficiency and minimizing labor costs.High-Volume Operations: Worked at multiple Austin locations, including football season downtown where company sales records were broken every year. Demonstrated the ability to handle high-pressure situations while maintaining composure and delivering excellent service.Problem Solving & Customer Relations: Demonstrated strong problem-solving skills in handling customer complaints, resolving conflicts, and ensuring a positive atmosphere, all while maintaining operational efficiency.

- Maintained and built relationships with 15 healthcare accounts.- Accounts’ sole point of contact at Dell for sales as well as customer care issues and any needed resources.- Used in-depth knowledge of Dell’s technology, products, and services to help customers formulate direction.- Effectively managed multiple simultaneous projects with continuously rolling schedule.

- Supported sales teams in the Channel organization.- Utilized skills of multitasking to complete many varied tasks throughout a workday.- Prepared quotes for desktops, laptops, monitors, and accessories.- Found and employed various resources to learn new processes and skills.- Submitted requests to solve issues with invoices, orders, and returns.

- Promoted Coors brand by providing customers at venues with knowledge on the products through facts, samples, and giveaways.- Collaborated with other brand ambassadors prior to each event to align goals and priorities for representing the brand.- Educated customers of off-premise establishments about the Coors brand via one-on-one interaction.

- Promoted three times during tenure- Supervised and managed a staff of eight (8); made certain staff were assisting customers in a positive and customer-focused attitude - Used games and competitions to increase revenues during lunch hours - Implemented procedure to improve beverage costs- Outlined staffing schedules for reserved parties and events, designed and implemented a checklist used for all events to ensure preparation, setup, and food service was completed by agreed upon times- Maintained and advanced relationships with recruiting firms and university organizations