Operate POS systems to process payments to clients • Develop nutrition plans and agendas for clients based on individual health goals and advised on specific diet and exercise plans • Support clients via live chats and virtual trainings • Create and prepare powerpoint presentations to educate potential and current clients. Effectively communicate with clients and leads via in-person, phone, or email to educate and guide them as needed • Compose flyers to generate leads via social media • Organized and led seminars and classes for interested clients, providing tips and advice for lifestyle changes and healthy living • Process local and international orders for clients • Create and compose surveys to maintain client records for future use and for reference by other healthcare providers.

Responsible for processing government emergency rental assistance program • Handle personal identifiable information (PII) for clients applying for assistance. Review client and landlord documentation for eligibility • Research previous client cases to avoid fraudulent activity • Provide a secure working environment in accordance with HIPAA standards to ensure compliance with rules and regulations of Corporate Leadership Team • Escalated and managed customer issues related to account records and data input • Manage and maintain a high volume of 30-40 cases on a consistent basis • Effectively communicate with clients via email to ensure document compliance prior to eligibility • Process client cases for approval or denial.

Greet incoming customers and helped with product questions • Provide customer support via phone and email and assisted them by answering questions and fulfilling requests • Review, audit, and electronically scan sensitive documents using specialized handling instructions • Review work requests for vendors and company partners responsible for closing out customer account balances • File and organize company documents • Handle high levels of inbound calls from other corporations and small businesses • Process billing and invoices on a weekly basis • Helped customers complete purchases and locate items.