SUNLUX ENERGY, AUSTIN TX SEPT 2019- OCTOBER 2020• Responsible for creating and managing all HR operations for start up solar company in California and Texas working closely with executive leadership to ensure HR initiatives are strategically aligned with company goals.• Established and managed full cycle recruiting and new hire employee orientation and onboarding, training and development, compensation, benefit administration and off boarding.• Processed all new hire and termination paperwork ensuring compliance with applicable state laws and regulations.• Created and implemented HR policies and procedures, including writing the employee handbook, compliance documents, recruiting, performance management, COVID action plan for essential business operating plan during pandemic.• Implemented Paylocity cloud -based HR and payroll system.• Assisted management with employee performance reviews, development plans and coaching.• Performed benefit administration including determination of plans, employee enrollment, claims resolution, invoice approval, and COBRA administration.• Oversaw and represent company in CA and TX unemployment claims, hearings and appeals process.• Managed workers compensation.• Processed all LOA in compliance with CA and TX laws.• Led, manage, and resolve complex employee relation issues by conducting thorough well-documented investigations and finding amicable solutions involving corrective action and performance improvement plans.• Created and administered monthly employee engagement surveys, analyzes feedback and reports findings to executive leadership team.

MAGGIE LOUISE CONFECTIONS, AUSTIN TX SEPT 2017 – SEPT 2019• Implemented Employee Handbook along with the Safety & Security Handbook. Created all policies, procedures, such as: code of conduct, disciplinary procedures, to incident reporting and monthly safety best practices. Led creative and cost-effective team member events to increase morale and team building.• Created all company tools related to metrics and policies in the areas of compliance, recruiting, onboarding, orientation, training and development, culture and retention.• Crafted and revised all team member job descriptions, interviewing guides, corrective action forms, performance and development guides, success profiles and department plan of action templates.• Implemented, trained managers and oversaw companies review processes and quarterly development meetings. Along with employee training of federal, state and county compliance standards.• Champion of change management and coached leadership on tailoring communication approach to specific situations and audiences to help mitigate company risk.• Conducted all employee exits interviews and implemented changes based on feedback.• Represented company in EDD and Texas Workforce Commission unemployment claims and appeal processes.• Lead, managed and resolved complex employee relation issues; by conducting thorough well-documented investigations and recommended corrective action; work as liaison between executive and employee to resolve sensitive matters• Determined company benefit strategy; negotiated plan rates and oversaw the administration of employee benefit enrollments and continued COBRA coverage.

• Trained and developed 14 employees to Store Manager, 8 new Store Managers, 28 Baristas to Shift supervisors in eight years.• Recognized by Area VP for driving 99% Starbucks Quality Assurance Audit Score, 15% increase over previous year by retraining team on company standards and best practices.• Recognized by Regional Director for outstanding store performance driving sales 20.7% over LY, 113.6% sales to target and increasing customer transactions 6.6% over LY by analyzing KPIs and creating, implementing Store Plan of Action.• Recognized for operational excellence and designated Starbucks New Store Manager Trainer for Region.• Increased customer satisfaction survey results by 22% by observing and coaching team on company expectations and best practices.• Responsible for all store operations, including human resources functions, financial performance, product quality, customer satisfaction, safety/security management and compliance.• Administered all FMLA, ADA, HIPAA, personal and military leaves of absence for store.• Ensured stores were in federal, state and local compliance by having appropriate certifications, valid permits and I9 verifications.

HUMAN RESOURCES MANAGERTARGET Corporation, Novato CA JAN 2008-JULY 2009• Improved employee attendance from 60% absentee rate to 5% within one year by implementing effective performance management conversations, driving morale and communication.• Administered and increased company ‘Best Team Survey’ results 30% over prior year by creating and promote employee commitment and retention.• Increased training completion from 60% to 100% by implementing team trainer program and ensuring company tools, programs and rollouts were consistently and accurately executed.• Cultivated “Open Door” culture, improving employee-management relations; enhanced employee relations by administering teaching managers/supervisors effective coaching methods.• Created team leader portfolio program to assist staff members in self-evaluation, goal setting and developing plans to reach improved goals.• Enhanced team morale my implementing employee recognition programs.• Decreased ER call volume to 70% over previous year by executing ‘Open Door’ culture.• Directed Human Resource operations; created and implemented structure and developed detailed processes for store with $62 million in sales and 300+ employees.• Oversaw 10 Executives, 22 Team Leaders and 9 Specialists.• Managed alignment of Human Resource procedures with Target Corporation policies; supported profitability goals through wage management control.

• Oversaw guest services and reservations for a multi-million dollar resort with 18-hole PGA Certified championship golf course, 245 guest rooms and 18,000 square feet of meeting space.• Monitored and analyzed room inventory to maximize hotel occupancy and increase room revenue.• Facilitated cross-departmental communication to complete and monitor group room blocks.• Trained, monitored and developed internal reservation agents as well as established performance goals and issued employee reviews.• Enhanced team morale, commitment and retention by implementing employee recognition programs through internal surveys and responsive action plans.

• Conducted field research for a non-profit organization focused on providing research-based solutions on a variety of community issues including undercover research for the Sonoma County Alcohol Board.• Investigated and analyzed value and efficiency of Safe from the Start radio campaign and reported findings to project funders.• Coordinated workshops including the Safe from the Start and C4 program.• Collected and analyzed workshop data and revised future workshops based on evidentiary findings.