- Provided one-on-one intensive services in the form of career and educational counseling to out of school, low-income youth.- Assessed clients with TABE 9 & 10 to determine academic proficiency (TABE Certified).- Administered John Holland's Self-Directed Search to provide accurate career counseling services.- Provided labor market information, resume assistance, and interview skills training.- Helped clients to develop basic life skills through leadership development training, including learning positive work habits, attitudes, and behaviors.- Improved the financial literacy of clients regarding basic personal income, household money management, and financial planning skills. - Assisted clients in applying for admission to institutions that offer programs of post-secondary education, apprenticeships, or entrance into the military.- Provided tutoring sessions to assist students in developing mathematics, language arts, science, and social studies skills to complete the GED exam.

- Counseled active duty military spouses and dependents in relation to their careers.- Provided one-on-one intensive services to help military spouses gain employment by teaching important skills such as resume writing and interview training,- Maintained accurate records of services provided through a state database system.- Created and delivered presentations to groups, including teaching career related skills.- Facilitated educational workshops and events on and off military installations.- Conducted follow-up services with clients to determine if their needs have been met.- Provided social media support for company by developing and maintaining program Facebook page.

- Provided counseling treatment in the form of individual, couples, and group therapy to assist clients in making life changes as needed.- Encouraged clients to express their feelings while helping them to develop insight into themselves or their relationships.- Maintained confidentiality of records relating to clients' treatment.- Collect information about clients using techniques including testing, interviewing, discussion, and observation.- Assess patients for risk of suicide attempts.- Fill out and maintain client-related paperwork, including client diagnostic records and progress notes.- Encouraged individuals and family members to develop and use skills and strategies for confronting their problems in a constructive manner.- Performed crisis interventions with clients.- Developed and implemented treatment plans based on clinical experience and knowledge.- Conferred with other counselors and supervisor to analyze client cases and coordinate counseling services.

- Conferred with customers by telephone or in person to provide information about products or services.- Ensured that appropriate change were made to resolve customers' problems. - Processed credit applications, created or cancelled accounts, entered orders, and maintained databases.- Completed forms and paperwork in an accurate and timely manner.- Used computers to provide quick and accurate service.- Solicited sales of new or additional services or products.- Determined charges for services requested, collected payments, and administered refunds when necessary.

- Operated telephone switchboard to answer, screen, or forward calls, providing information, taking messages, or scheduling appointments. - Greeted persons entering establishment, determined nature and purpose of visit, and directed or escorted them to specific destinations.- Transmitted information or documents to customers and co-workers using computers or mail system.- Resolved complaints from customers or the public.- Performed administrative support tasks such as proofreading, transcribing, typing, and using computers to input invoices, and other documents.- Filed and maintained accurate records.- Collected, sorted, distributed, and prepared mail.- Processed and prepared memos, correspondence, and other documents.