Eduardo Stefani Email & Phone Number

State Of São Paulo, Brazil

São Paulo, Brazil

Provide professional services to customers in developing applications leveraging industry best practices. Manage activities including requirements gathering, data review, product demonstrations. Product expert in its features, benefits, and application. Communicate with customers assisting and guiding them through the design, development, implementation, and deployment process of applications. Drive all aspects of successful implementations from requirements and design to delivery.Discovery meetings and document final solutions for customers and provide Knowledge transfers. Provide product feedback to product management. Play an active role in the sales process providing technical support.

São Paulo, São Paulo

São Paulo Area, Brazil

Ensure that customers get the maximum value from our solutions. Leads and coordinate aged and escalated issues to customer´s satisfaction. Share knowledge gained from troubleshooting issues by contributing to the global knowledge base system. Investigate and resolve complex issues; develop solutions for customers while understanding their business needs. Participate in customer engagement sessions to expand issue prevention efforts deepen technical knowledge of customer environments, join user group meetings and customer webinars to provide or assist with customer education and training, contribute in engineering efforts to validate new versions and releases. Proactively uses advanced knowledge and technical troubleshooting skills to prevent future customer issues. Ability to read scripts and product code. Responsible for providing omni-channel support for CA Service Management products and solutions (CA Service Desk, CA Service Catalog, CA Unified Self-Service, CA Process Automation, CA Embedded Entitlements Manager, CA XFlow Interface).

São Paulo Area, Brazil

Responsible for providing omni-channel support for CA Service Management products and solutions (CA Service Desk, CA Service Catalog, CA Unified Self-Service, CA Process Automation, CA Embedded Entitlements Manager, CA XFlow Interface). Proactively uses advanced knowledge and technical troubleshooting skills to prevent future customer issues. Participate in customer engagement sessions to expand issue prevention efforts deepen technical knowledge of customer environments, join user group meetings and customer webinars to provide or assist with customer education and training, contribute in engineering efforts to validate new versions and releases.

São Paulo Area, Brazil

Work with the customer and CA resources to meet customer objectives, determine priorities of customer issues and recommend solutions to customers. Independently apply acquired technical knowledge and problem solving methodology to assess increasingly complex problems, analyze root causes, and advise customers on solutions. Understand and accurately document product questions that require in-depth analysis. Determine and pursue the appropriate process to progress the issues to resolution.Educate the customer by demonstrating functionality and best practices.

São Paulo Area, Brazil

Technical Leader with wide knowledge in BMC Remedy products and ProactiveNet, including team coordination, designing, installation and customization. Emphasis in GNU/Linux and Unix platforms, as well as application servers, databases and intermediate tiers. Operating systems architecture, performance and tuning analysis. Responsible for organizing and deploying BMC Remedy and ProactiveNet projects, including monitoring and documentation tasks.

Information Technology Consultant, emphasizing IT department managing, including network planning and implementation, analyses and systems validation, executive reports and security policy implementation. Technical tasks, like systems development, servers configuring and optimization based in closed and open solutions, redundancy process validation and security systems configuration.

System Analyst responsible for the production systems. System analyses and development, subsidiary interconnection using satellite connections, managerial systems validation and performance executive reports. Projects preparation and validation for platform migration, including analysis, proposal, tool choices, testing and implementation.

Doctor'S Degree, Information Technology And Knowledge Management

Master'S Degree, Information Technology And Knowledge Management

Master Of Business Administration (Mba), Business And Management For International Professionals

Master Of Business Administration (Mba), Strategic Management Of Information Technology

Graduate Course (Pending), Politics And International Relations

Bachelor'S Degree, Computer Science