Provided training to new hires in the Health Management Consultant role to ensure they were prepared to successfully meet the needs of our clients. Directly coached new hires to help promote their understanding and application of an outcome-focused disability management approach. Evaluated new hires progress and provided regular feedback to new hires and their managers. Partnered and collaborated with managers to identify learning gaps and developed learning plans to address any gaps.… Show more Provided training to new hires in the Health Management Consultant role to ensure they were prepared to successfully meet the needs of our clients. Directly coached new hires to help promote their understanding and application of an outcome-focused disability management approach. Evaluated new hires progress and provided regular feedback to new hires and their managers. Partnered and collaborated with managers to identify learning gaps and developed learning plans to address any gaps. Created and facilitated virtual training sessions and workshops on a variety of topics relevant to Health Management Consulting and other business areas at Sun Life. Show less

Responsible for a national team of disability management consultants. This included monitoring consultant's reporting activities and service commitments to ensure contractual agreements were maintained. Worked with consultants to ensure that caseloads were managed effectively. Acted as a mentor and coach to consultants ensuring that appropriate rehabilitation strategies were implemented to assist clients with reintegrating into the workplace. Communicated with stakeholders (i.e. plan… Show more Responsible for a national team of disability management consultants. This included monitoring consultant's reporting activities and service commitments to ensure contractual agreements were maintained. Worked with consultants to ensure that caseloads were managed effectively. Acted as a mentor and coach to consultants ensuring that appropriate rehabilitation strategies were implemented to assist clients with reintegrating into the workplace. Communicated with stakeholders (i.e. plan members, plan sponsors, healthcare providers) on issues related directly to the quality and effectiveness of rehabilitation case management practices handled by the consultant. Contributed to special team projects as required, for example revising and improving Rehabilitation Services Initial Report Template. Show less