Stefanie Jordan Email & Phone Number

Canonsburg, Pennsylvania, United States

Houston, Texas, United States

K. Hovnanian American Mortgage, LLC, an indirect subsidiary of Hovnanian Enterprises, Inc., a well-respected publicly traded company, that is committed to providing mortgage loans for homebuyers purchasing a new home. Serving 124 residential communities in 14 states. Key Accomplishments:•Verify accuracy of application, review, analyze, and calculate qualifying income including self-employment and retirement. •Pre-Underwrite loans for initial & final Underwriter review which includes reviewing disclosures, analyzing credit, fraud reports, assets, Title, Sales Contract, Appraisal, and Final Inspection. •Ensure loans meet FNMA, FHLMC, FHA, and VA guidelines to facilitate closing and sale ability of the loan. •Communicate with Borrower, Builder, and Account Manager throughout the process to ensure loan closes as scheduled.

Houston, Texas, United States

Amegy Bank of Texas is a subsidiary of Zions Bancorporation with over $13 Billion in assets and 1,600 employees.Key Accomplishments:•Maintaining a pipeline size of 50 loans with an average of 35-40% of the pipeline funding monthly. •Processing experience and comprehensive knowledge of Conventional & Government loan programs. With expertise in Conforming & Non-Conforming, FNMA, FHLMC, FHA, VA, Jumbo, and new construction loans. •Thorough in gathering borrower information, verifying loan documents, and reviewing file documentation to guide each loan from preapproval to closing, using Encompass Mortgage Software.•TRID proficient, including preparation of Loan Estimates, Closing Disclosures, and Re-disclosures.

Houston, Texas Area

PrimeLending is a National Retail Mortgage Lender and Diversified Financial Services Company that is licensed in all 50 states with over 5 Billion in assets and over 300 locations nationwide.Key Accomplishments: •Local Branch with six (6) loan officers who average a total of over 50 loans per month with a total funding of over 12 million dollars in loans. Average amount of loans in monthly pipeline is 15-25 loans.•Outperforming company average of 34 days in achieving loan-processing turn-around time of less than 25 days from time of application through to closing & funding. •Assist Operations Manager with second level reviews and new hire training.•Calculate income, review assets and liabilities. Run Findings, update application, and completes the UW Transmittal/1008. •Order appraisals, title, survey, verifications, and any other items required for loan approval; conducts regular follow-ups with outside sources regarding outstanding documents.•Maintaining an average Net Promoter Score of 99.5% and Internal Quality score of 100%.

Houston, Texas Area

Sutherland Global Services is a process transformation company focused on helping companies rethink the way business gets done. SGS designs exceptional customer experiences by deconstructing business processes and redesigning them with more efficient and effective solutions.As a Senior Mortgage Loan Processor, my clients include Citibank, SunTrust, PHH Mortgage, and USAA. I work with a diverse client base and have developed a unique approach to manage and resolve issues, increase productivity in these companies, and improve policies. Primary responsibilities include reviewing Purchase and Refinance applications and documents; clear all underwriting requirements, schedule loan settlements, and ensure that loan proceeds are transferred to respective parties. Key Accomplishments:•Slashed processing time by 40% from date of application to closing and funding by implementing a new checklist and process work flow. •Maintained an Average Net Promoter score of 99.5% and an Internal Quality score of 100% over the last four years. •Received numerous MVP awards for delivering exceptional customer service and exceeding production goals.

New South Wales, Australia

Mortgage Choice is a financial services provider with the mission to help people make better choices with their finances. Through a national network of franchises, the company helps people take control of their money, so they can spend time doing things that make them happy. As Office Manager, I led daily operation for Mortgage Broker Franchise. I was responsible for all compliance audits and vaulting of all loans submitted by Broker. I prepared all cover notes, loan applications, and all supporting documents submitted to the Lender for assessment. Used expert communication skills to effectively communicate with all parties, including Lender, Real Estate Agent, Solicitor, and Valuer to ensure optimal service. Key Accomplishments:• Worked with over 27 banks and lenders• Increased Broker income by 15% by securing sale of additional products and services• Increased Broker commissions by over $20k by generating 40 loan switches monthly

Littleton, Colorado

Aurora Loan Services was a subsidiary of Lehman Brothers who was one of the nation's largest servicers' of over 300,000 Alt-A loans and a top tier Wholesale and Correspondent originator of mortgages.As an Underwriter, I worked with the Legal Department to create an internal Quality Control process for review of underwriter case files. New QC process adhered to federal, state, and local compliance regulations. I conducted internal audits for Aurora’s Independent Foreclosure Reviews. I mitigated losses for investors and helped customers by prioritizing collaborative work with team members. In addition, I participated in the Aurora Bank FSB Women in Leadership Committee that organized training, designed career pathing, meetings, activities, parties, and team building activities to promote and celebrate the women and their talents throughout the company and discussed how to integrate that talent and knowledge into the company culture.Key Accomplishments:• Led team to maintain a monthly quality score of 98% in underwriting Non GSE, FHLMC, FNMA, and modifications and short sales, including HAMP & HAFA government programs• Achieved a consistent ranking in the top 5 most productive teams among a 125-member underwriting department• Trained all new hires in offices throughout the U.S. and India

Las Vegas, Nevada Area

Credit One Bank is a technology and data-driven financial services company. Credit One Bank specializes in credit cards and primarily focuses on two types of products, partially and fully secured credit cards. As a Training Supervisor, I implemented programs and on-going training courses for employees based on key performance indicators, needs assessment, interview observation, and surveys. I appraised the existing training methods and developed effective strategies for training new and transferred employees. I developed call center scripting, as well as helped write content and copy for educational materials online and in paper brochures. Key Accomplishments:• Managed and facilitated the hiring and training of over 1,000 new hires for teams in Collections, Customer Service, and Charge Off• Mentored Team Leads to develop their management skills; prepared Leads for Supervisor positions; mentored 3 employees to Supervisory roles• Designed a training process that involved a combination of both lectures and hands-on training

Las Vegas, Nevada Area

As Account Services Supervisor, I managed Customer Service Representative teams, monitored quality of communication with customers, and performed various HR tasks such as payroll verification, employee reviews, and new hire interviews. I facilitated weekly staff meetings and coached team members to develop individual talents. Key Accomplishments:• Decreased after work call staff usage by 30% by collaborating with IT to design a desktop solution for clear statistics, tracking, and performance for representative use• Decreased talk time by 25% by creating an FAQ worksheet for representatives• Managed team size of 15-25 customer service representatives• Developed employee recognition and incentive programs to boost morale and ensure employee retention

Las Vegas, Nevada Area

As Collections Supervisor, I managed Collection teams and supervised their work. I tracked daily activities of agents, set goals for teams to improve call production, and created procedural techniques and talk-offs for representatives to use with customers. Key Accomplishments:• Increased average dollars collected by over 40% by designing and implementing new collectors scripting, which emphasized rapport with customers• Supervised workload for multiple Collection teams of 30-50 representatives• Increased team productivity and average dollars collected by over 10% monthly• Improved methods of collected for 20 – 120 + days delinquency

Las Vegas, Nevada Area

Selected Accomplishments:• Managed 6 account supervisors, by monitoring case load, employee production, and ensure adherence of company policies & procedures. • Monitored assignments, daily work flow, investigation results from fraud cases, and updates to mortgage servicing guidelines for Conventional, Freddie Mac, Fannie Mae, FHA and VA investors.• Evaluated efficiency of collection policies and recommended/implemented more effective methodologies.

Greater Salt Lake City Area

Full Service Mortgage Servicing Company

Music Performance, Vocal -Opera/Classical

Activities and Societies: Full Scholarship Recipient (Music-Vocal)

Diploma, General Studies, 3.3 Gpa

Activities and Societies: Cheerleader, A cappella, Theatre