Stefanie K Hannah Email & Phone Number

St Cloud, Minnesota, United States

Facilitating Client audit reviews. 100+ audits on monthly, quarterly, bi-annual, and/or annual basis, including audits performed by 3 of top 5 Big Banks in the United States. Managing and organizing audit reviews, deliverables, workbooks, forms, and Client-Company communication. Managing and organizing network folders, files, documents, and reference audit materials. Research and organization of previous and current audit reviews. Fielding and managing follow-up Client requests, working internally with several departments, including overseas teams. Project management. Calendar management. Audit tracking management. HelpDesk ticket creation and follow up. FACS, LiveVox, and QMS proficiency. Familiarity with document management and business operations. Providing essential feedback prior to, during, and following audit reviews and Client calls. Proficient in state and federal compliance and collections laws and regulations. Maintaining Client-Company rapport through professional, timely communication.

Monticello, Mn

Compliance and Quality Assurance on Complaints Team for 5 Clients - two of which are the largest Client's that Radius handles. Pulling hourly reports and assigning work evenly among team members; Inputting Client specific data into appropriate logs and trackers; Reviewing all items on reports and investigating action taken; Creating and requesting appropriate correspondences in response to complaints received; Monitoring agent calls and actions after call has ended; Assessing agent actions and processing QMS forms to be reviewed; Responding to and completing urgent requests directly from Clients for additional information regarding consumer accounts; Reviewing written complaints and inputting data into appropriate logs and trackers; Cross-checking EOM reports to ensure all complaints were captured and adding any missed data; Creating new-month logs and trackers; Cross-training current employees; Training new employees; Acting as back-up to a number of departments; Creating informal training documents.

Monticello, Mn

Complete mid to high-volume outbound calls in LiveVox telephony system, confirm basic demographic information to determine if right party contact has been made, live transfer right party contacts to correct collections team, coding and updating file information while on live calls, accurately notating details of each call, ensuring all state compliance laws and regulations are followed in addition to following all company processes and procedures, maintaining a professional, courteous, and efficient presence at all times.

Greater Minneapolis-St. Paul Area

Assisting consumers from application to enrollment in health insurance programs through the exchange. Answering general questions regarding application processes, enrollment processes, and completing updates or changes to current applications and enrollments. Educating and advising consumers on how Minnesota's health insurance exchange operates. Ensuring we do everything we can to enroll Minnesotans in health coverage plans.

Minneapolis, Minnesota

Data entry and web page creation/integration with Target HQ. Take data from an outdated intranet site and reformat, edit, and upload it into the newly created and up-to-date intranet site. Site had roughly 4,500 pages that required formatting, entry, and upload among five contract employees. Contract was initially 6 weeks, but I was asked to stay an additional week to assist the Target team in the final touch-ups before the official website launch.

Shoreview

Receive daily workload and complete reviews of commercial business policies based on policy type, length, premium amount, and policy period dates. Locate and note discrepancies between the current year policy and most up-to-date documentation provided by the local offices (Binder, Proposal, Quote). Reach weekly policy reviews goal and maintain a high percentage of correct reviews as audited by the Quality Assurance team. Communicate with local offices regarding reviews or missing documents for reviews. Gather available documents for pending review items and upload them to the shared database.

Bloomington, Mn

I provide additional operations support to Division managers, as well as assist new and existing agents with productivity reports, premium trackers, promotional trackers, and general questions. Our current full-time agent count is 170, with several new reserve agents.

Columbia Heights, Minnesota

Answer client questions and advise which steps to take based on their individual situation, offer experienced advice on claims and help the client through the filing process. I also discussed changes and improvements to client policies, as well as performed several inner office duties including filing paperwork, writing applications, submitting payments, maintaining stock and organizing office supplies, and training in new team members.

Minnetonka, Minnesota

Greet and assist customers with policy questions, payments, adding or changes coverages. Offer advice on additional policy needs or creating new policies (add-on sales). Answer multi-line phone system and screen calls for salesmen and the Agent. Distribute mail, general office duties including faxing, scanning, printing, and filing forms.

English Language And Literature, General

Activities and Societies: Atwood After Dark; a student run organization that assists new students with integration into college life.

Diploma

Activities and Societies: Choir, Cross Country, Track & Field, Band, Marching Band, Musical, Yearbook Committee. Letter earner 6th grade.