Stefanie Day Email & Phone Number

Columbus, IN

• Creating a departmental workflow to guarantee consistency of all projects independent of who is completing the work
• Re-evaluating policies and procedures that are more than five years old
• Preparing for reopening of entire department to the public, after being closed due to COVID
• Collaborated with Marketing and Communications Manager and Reference and Programing Librarian to expand scope of library podcast

Columbus, Indiana, United States

• Collaborated with the Library Director and Reference Manager to develop the Digital Underground into a stand-alone department, BCPL Create
• Developed, recorded, edited, and produced the library’s weekly podcast Random Lines
• Developed, recorded, and produced library videos including book trailers, promotional videos, and educational content, including sourcing public domain music to ensure overall consistency

Columbus, Indiana, United States

• Recommended new and upcoming technologies for equipment purchases based on a synthesis of research, user wants and needs, the library strategic plan, and budget constraints
• Assisted patrons with understanding the appropriate hardware and software for achieving their information needs
• Worked with department and programming heads to use Digital Underground equipment to facilitate their programming goals

Galena, IN

• Created new policies and procedures to govern all aspects of work to ensure a smooth transition for employees and patrons to access and use the new technology-centered branch
• Headed presentation and training to all staff regarding downloading and use of library apps on library purchased Kindle devices
• Cross-trained in multiple departments including Children’s Services, Adult Services, Reference, Security, Programming, etc.

Louisville, Kentucky Area

• Processed all accounts payable invoices and ensured prompt and accurate payments to vendors/suppliers.
• Responsible for arranging national and international hotel, air, car rental, etc., reservations for CEO and other members of executive staff
• Administered pre-employment screening and assisted with new employee orientation by providing detailed information regarding pay, benefits, and bonuses
• Planned business meetings ranging from small manager retreats to large all-employee and family Christmas parties
• Collaborated with CFO and Human Resources Manager to provide a short list of appropriate candidates to CEO for the role of Executive Assistant

Hampton Inn-Elizabethtown, KY

• Patiently resolved an array of customer concerns and complaints
• Inspected hotel rooms to ensure the highest level of cleanliness for guests
• Created new sales procedures to increase satisfaction of individuals renting meeting space, and decreasing the percentage of errors and double-booking that had previously occurred
• Acted as General Manager during her absence
• Coded and submitted accounts payable invoices, as well as payroll to corporate office
• Hired, on-boarded, and trained front desk employees

Hilton Garden Inn Louisville Northeast

• Patiently resolved an array of customer concerns and complaints
• Inspected, as needed, hotel rooms to ensure the highest level of cleanliness for guests
• Hired, on-boarded, and trained front desk employees
• Created cross-departmental training which taught managers to complete basic front desk actions, and employees to have confidence in their authority to do what they believed was necessary to ensure guest satisfaction.
• Trained all staff on new satisfaction guarantee program – in English and Spanish

Orlando, Florida Area

• Created a magical experience for guests of all ages, races, nationalities, etc.
• Informed guests of exciting things to do at Walt Disney World parks
• Completed merchandise purchases
• Participated in creating spontaneous “Magical Moments”
• Unboxed, tagged, organized, and restocked inventory

Master Of Science In Library Science - Msls, Library And Information Science, 4.0

Activities and Societies: Omicron Delta Kappa

Bachelor Of Arts - Ba, English

Activities and Societies: National Society of Leadership and Success

Associate'S Degree, Business Administration