Stefanie Shanley Email & Phone Number

Menlo Park, California, United States

• Performed troubleshooting and resolved Level 1 technical support issues, such as user accounts/access, user systems (laptop/desktop/peripherals), and software (applications and OS).• Triaged, prioritized, and remedied end-user computer issues• Management of operating systems in Windows and Linux for files, users, permissions, file systems, and processes with local and remote access• Performed Network Administration including: New user setup and removal, active directory moves… Show more • Performed troubleshooting and resolved Level 1 technical support issues, such as user accounts/access, user systems (laptop/desktop/peripherals), and software (applications and OS).• Triaged, prioritized, and remedied end-user computer issues• Management of operating systems in Windows and Linux for files, users, permissions, file systems, and processes with local and remote access• Performed Network Administration including: New user setup and removal, active directory moves, adds & changes, windows general troubleshooting Show less

Concord, California, United States

●Provided treatment and assessments 1st-12th grade, with a heavy focus on the high school population.● Completed reports, kept notes on progress, and daily data collection for all students● Communicated and collaborated with teachers, parents, paraprofessionals, and other SLPs as needed for caseload management, IEP development, and collaborative treatment activities.● Utilized cloud-based software applications for administrative tasks and data collection.

San Francisco Bay Area

Various assignments within this time period. • Provided online treatment and assessments (teletherapy) for students in 1st-12th grade. • Completed reports, kept notes on progress, and daily data collection for all students • Communicated and collaborated with teachers, paraprofessionals, and other SLP's as needed for the benefit of caseload management and collaborative treatment activities. • Utilized cloud-based software applications to provide teletherapy and for… Show more Various assignments within this time period. • Provided online treatment and assessments (teletherapy) for students in 1st-12th grade. • Completed reports, kept notes on progress, and daily data collection for all students • Communicated and collaborated with teachers, paraprofessionals, and other SLP's as needed for the benefit of caseload management and collaborative treatment activities. • Utilized cloud-based software applications to provide teletherapy and for administrative tasks. Show less

Alamo, California, United States

Contracted to a variety of schools in the East Bay, CA.

Sunnyvale, California, United States

● Videoconferencing set-up and troubleshooting for telecom department. ● Researched phone and data line accounts needing resolution with country-wide telecom agencies● Data entry for phone and data line bill tracking● Assisted in employees’ issues and request as point of contact for company cell phone provider.

● Operation support of voice mail software to perform adds/moves/changes ● Vendor contact for equipment, new services, and existing service changes ● Customer service using phone and web applications (portal software) used to set up customer accounts and respond to online service requests.

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