Stefanie Sperko Email & Phone Number

Wallingford, England, United Kingdom

Drive and implement system improvements and new functionality. Continue to maintain information stored within the HRIS - Ciphr. Produce and present data to inform key HR and recruitment trends with dashboards & spreadsheets. Work closely with the HR Business Partner responsible for payroll to ensure all monthly data and associated reports are completely on time and accurately.

Wallingford, England, United Kingdom

As the HR Systems Administrator my role was to help manage the People Information Systems, drive efficiencies and continually enhance the experience and information available for all staff as part of the HR team.

My role as a National Accounts Administrator my role is to support the National Account Managers with the day to day business. Maintaining Key Customer administration files. Completing customer product information forms and coordinating technical files whilst liaising with external testing houses. Purchasing and managing customer sample requirements, including receiving, reviewing, packing and despatching. Overseeing artwork creation, speaking with graphic design agencies and customers to achieve the right look. Aiding in prepare of presentations and attending in house and off site meetings, taking detailed minutes where required. Providing general support to the National Accounts team.

Oxford, United Kingdom

My role as a Service Advisor in the Motor Industry I dealt directly with customers, scheduling services, mots and repair work. Highlighting and notifying customer of additional work or repairs needed to their vehicle, estimating time required and the cost associated. Identifying opportunities to up sell, maximising sales, increasing customer retention whilst achieving stipulated targets.

Oxford, United Kingdom

My role as a Service Advisor in the Motor Industry delt directly with customers, scheduling services, mots and repair work. Greeting customers and interpreting their concerns and individual needs for the work to be taken place. Arranging and organising the running of the day, allocating the jobs among a team of trained technicians. Highlighting and notifying customer of additional work or repairs needed to their vehicle, estimating time required and the cost associated. Identifying opportunities to upsell, maximising sales, increasing customer retention whilst achieving stipulated targets. Carry out banking procedures, performing sales transactions and refunds using a PDQ machine and/or cash. Tallying takings and depositing money into the buisieness bank account.

Oxford, United Kingdom

My role as a Showroom Host was to deal with customers and visitors entering the site in an effectively and appropriate manner. This consists of: •Meeting and greeting visitors to the site efficiently, directing them to the correct departments whilst exhibiting a bright, friendly and welcoming atmosphere. •Arranging a daily Sales and Service Diary so as to greet customers on a person level. •Helping with checking in customers for Service, bringing around courtesy cars, calling with updates on the vehicles progress throughout the day, taking payments over the phone or in person via a PDA machine, checking in courtesy cars and seeing Customers are completely satisfied with our Service. •Covering reception, redirecting calls to the correct people/departments in an informative manner. •Making regular checks on the Showroom and surrounding areas to ensure it is clean and tidy. •Ensuring all Sales and Service appointments have allocated parking areas and that the customers are kept comfortable whilst on the premises, i.e. with hot beverages, magazines.

Oxford, United Kingdom

My roles as a Supervisor at Fat Face Limited consisted of displaying a high standard of customer service at all times, and an ability to coach other members of the team on how to delivery that standard. Driving sales whilst demonstrating the brand philosophy. Passing on key knowledge of new product ranges to other staff members. Delegating and demonstrating tasks to staff with the day to day runnings of the store. Guiding and supporting in areas they could be unsure of and being a point of contact for them if any problems arised. Carry out cash handling, till duties and banking procedures. Safe guarding customer personal details. Attending training sessions and ensuring health and safety procedures were followed. Organising events such as the Christmas parties/meals, Birthday gatherings and store celebrations.

Oxford, United Kingdom

My role as a Sales assistant I demonstrated great customer service skills. Welcoming Customers to the store and helping them find what they were looking for. Advising them on the product and selling it to them. Manning the fitting rooms, providing colours, sizes and other options when required. Ensuring the store was kept clean and tidy front of house as well as stacking, organising and replenishing stockrooms.