Stefanie Zenko Email & Phone Number

Vancouver, BC, CA

Vancouver, British Columbia, Canada

• Manage a portfolio of high-value accounts, focusing on nurturing customer relationships in order to maintain or grow net positive retention.
• Engage with customers on a monthly basis to uphold satisfaction levels in order to generate renewal and upsell opportunities.
• Act as a trusted advocator for my customers, understanding their needs and delivering solutions that fit and enhance their advertising goals in order to help predict future renewal and larger share opportunities.
• Maintain a deep understanding of Bell Media’s products and offerings to make recommendations on how customers can use them to accelerate their business objectives.
• Collaborate with employees across Canada representing different platforms to identify opportunities to expand the usage of Bell Media’s products and services within existing customer accounts.
• Create and present tailored sales presentations on new offerings and in-depth product demonstration to drive new opportunities for agencies.

Vancouver, British Columbia, Canada

• Served as an advocate for my customers, managing campaign proposals, contracts, and wrap up reports on campaigns, ensuring high customer satisfaction.
• Supported Account Executives in daily tasks, enhancing team efficiencies.
• Coordinated with various business departments (ie. Traffic and creative) to ensure project timelines were completed on time and in an efficient matter.
• Delivered regular post-campaign reports to demonstrate the additional value customers received on top of their original bookings.

Vancouver, British Columbia, Canada

• Assisted in planning, executing, monitoring, and closing Brand Partnership campaigns by understanding customer needs and how Bell Media’s products enhanced their advertising goals.
• Led weekly customer kick off calls, keeping active communication and progress updates with clients.
• Liaised with internal and external stakeholders to execute multi-platform campaigns, enhancing customer experience and support for business growth
• Planned and executed Bell Media Vancouver’s annual Upfront event for over 250 customers.

Vancouver, Canada Area

• Planned and implemented digital, print, and broadcast media campaigns for national-level clients.
• Negotiated with media sales reps, ensuring client campaigns achieved or exceeded planned weight levels within budget.
• Built client post reports

Bachelor Of Business Administration - Bba, Communications

Diploma, Communications