Case Manager
Arlington, Texas
Workers Compensation Department - Managed incoming calls from clients, insurance companies, other law firms, medical providers, and potential new clients. Handled high volume of clients and adhered customer service to build rapport and assist them. Reviewed medical records, insurance/worker’s compensation documents, and other documents related to each case. Reviewed all medical records thoroughly to include all possible extent-of-injury diagnosis yet to be accepted by the insurance. Communicated effectively between the treating doctor and their staff, as well with any specialist, state doctor, insurance doctor, or lawyer and be able to discuss each case fluently to ultimately decide the best course of action for treatment. Filed forms to request appointments for hearings and state appointed doctors. In order to build solid cases with substantial support, I requested documents from treating doctors, including Letters of Causations, Alternate-Certifications, and any additional/updated medical records. Prepared exhibits for upcoming court appointments by chronologically arranging each exhibit concurring to the timeline of events for each case. Aided in meeting a monthly quota for the firm, receiving a monthly bonus each month