Stefan Korzeniewski Email & Phone Number

Glasgow, Gb

United Kingdom

Manchester, England, United Kingdom

I manage and monitor the performance of the Uinsure product range. I do this by creating and interpreting Management Information, Customer Research and Distribution Insight. Allowing me to deliver detailed assessments into the business on customer value and product performance. Alongside this I also manage routine changes to existing products, liaising with numerous insurers to attain agreement. I participate in change projects and have supported the roll out of the consumer duty requirements. I need to ensure established product governance procedures and policies are followed within the wider company. Support in the management of Uinsure’s partner relationships, producing outcome focused reports ensuring fair outcome are achieved against customer value metric and wider Service Level Agreements (SLAs). Ensure appropriate coordination with all relevant stakeholders.

Manchester, England, United Kingdom

Moving into Swinton Insurance’s parent company, I lead the Quality Specialists, ensuring key stakeholder relationships are managed and support is provided to the centralized teams under the Atlanta Group brand and to the frontline (Swinton, Autonet, Carole Nash, Bewsier, etc.). I am Responsible for the development, implementation and maintenance of the Quality Assurance framework and guidance document. I oversee the second line of defence (2LOD) activities and provide verdicts on second stage appeals. I manage change for Quality within the wider business, as my team are responsible for the delivery and implementation. I’m the Quality Assurance function’s Risk & Compliance Champion. I’m accountable for the development and maintenance of the Risk Register, Key Risk Indicators (KRIs) and testing of our key risk controls. I manage risks in my area and look how best to mitigate these, considering customer impact, cost and resource, using the Risk Event Reporting process, as a tool for continuous improvement. As part of the Quality Specialist Manager role, I am also the Deputy Quality Operations Manager. I support the Quality Operations team with all aspects of their performance e.g., recruitment, resource planning, performance management, Training and Competence policy development, KPI development, etc.

Embankment West Tower, 101 Cathedral Approach, Salford, Greater Manchester.

Key responsibilities;o Responsible for the leadership of up to 12 Quality Analysts.o Identifying key risks and escalating through the appropriate channels.o Manage change initiatives within Quality.o Facilitation of Continuing Professional Development (CPD).o Mid-year and Annual performance appraisals.o Lead/support business and departmental related objectives.o Work effectively across the departments within the business.o Deputise for the Quality Operations Manager.

Bothwell Rd, Uddingston, Glasgow.

Working as a Subject Matter Expert, leading and coaching call centre advisors through a pilot period and roll out, as British Gas replaced their legacy system. Selected due to my skills and experiences as outlined in my previous roles.

Bothwell Rd, Uddingston, Glasgow.

Key Responsibilities;o Lead improvements in customer outcomes, compliance, business performance.o Second line of defence (SLOD) monitoring position.o Provided face to face feedback to Team Managers regarding their own and their team’s performance, in relation to British Gas’ quality methodology and departmental procedures.o MI analysis and subsequent process reviews.o Chair calibration sessions for each department’s Senior/Team Managers and advisors. o Final point of resolution on any appealed quality assessments for my site..

Bothwell Rd, Uddingston, Glasgow.

Leading, motivating and inspiring my team of new recruits in the training class and on the sales floor, by coaching them to exceed their targets. I would identify trends through MI analysis and tailor training/coaching materials to ensure my team members meet the needs of the customers as well as the requirements of the business.

Bothwell Rd, Uddingston, Galsgow.

Risk\Compliance Officer Apprenticeship, Pass

Certifcate In Compliance; Aica, Compliance, Pass With Distinction

Education record

Located in Coatbridge, Glasgow, Scotland. I completed the GCSE equivalent and moved on to College equivalent in my last two years.