Stefan Kulik Email & Phone Number

Melbourne, VIC, AU

Bendigo, Vic, AU

Melbourne, Victoria, AU

Led the implementation, and contributed to the development, of the new agile operating model, across multiple divisions and covering more than 4.000 colleagues, for faster development and improved customer outcomes in support of a re-set strategy for NAB.

Melbourne, Victoria, AU

Interim role to increase the impact of the Customer Experience function across NAB. Responsible for the Human Centered Design & UX Design practice and Customer Advocacy & Strategy, approx. 100 employees, serving NAB’s digital and product development teams.

Melbourne, Victoria, AU

Strategy implementation for NAB Consumer Bank to reduce cost and improve customer experience. I led a team charged with implementing a wide range of productivity initiatives, from Call Centre performance management to Branch staffing optimisation to Salesforce implementation. I also partnered with the Digital & Product teams to set the agenda and align.

Helsinki, FI

I designed and led the new agile operating model to deliver on mobile first consumer strategy for Nordea, reporting into the Group Executive for Retail Banking. The first version of the new orgnisation was designed and implemented 60 days, creating excitement for the model through bank wide showcases and Exec engagement. Significant impact on the culture.

Helsinki, FI

Business lead on Nordea’s 1 Billion EUR Core Banking Programme during pre-study, RFP and the implementation. Manage a team of >130 Business Developers and report to the Programme lead. Formulate business vision, ensure stakeholder alignment and influence the vendor’s product road-map.Achievements: Vendor agreement signed by Nordea Board less than one year.

Helsinki, FI

Responsible for strategic planning, development projects and management support to the Head of Retail Banking Sweden and led a team of three management partners. Ensuring the needed deliveries from e.g. Product units, Digital Banking and IT. Achievements: Transition to cash free branches, increased adoption of online customer meetings and an increased.

Helsinki, FI

Responsible for Nordea’s internet and mobile solutions for household customers in the Nordics, later also for Poland & the Baltics, with a team of 65 business developers and UX specialists. The digital solutions had > 5 million active users.Achievements: Implemented a shared platform for the four Nordic markets, solved the problems with production quality.

Helsinki, FI

Responsible for Nordea’s Lean Banking unit, establishing the team and growing it to 65 employees. Recruiting talent, training & competence development, staffing of and ensuring quality the transformation projects where Toyota’s Lean Manufacturing principles were applied on banking. Achievements: Efficiency gains typically 15 – 30% in the >30 projects.

Helsinki, FI

Responsible for the banks team of internal consultants in Sweden, 15 Project Managers and Business Process Reengineering experts, managing competence development, coaching, allocation process and quality assurance on the deliveries.Achievements: Reshaped the team and improve performance by shifting low-performers off the team, while building the confidence.

Helsinki, FI

Responsible Product Manager initially for the local internet bank for SME corporates and Team Lead for five other Product Managers for additional online solutions. Achievements: Integrate online solutions from Plusgirot acquisition into the portfolio and participated in the initiation of new Nordic Corporate Netbank for large corporates.

Swish is the the leading Mobile Payment solution in Sweden with >8 million users (85% penetration). I served as alternate board member representing Nordea as one of the owners of Swish.

Mclean, VA, US

Responsible for planning and executing the UK Internet marketing for Capital One, including negotiation of advertising and partnership deals, analysing and optimising marketing efficiency as well as developing new business opportunities.Achievements: The ROI on marketing spend increased by 500% in 12 months.

Business And Climate Change | Short Course

Strategic Leadership | Executive Program

Banking And Finance Management | Executive Program

Msc, Business