Stefan Kulik Email and Phone Number
Stefan Kulik work email
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Stefan Kulik personal email
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I am a customer-centric and innovative Senior Executive with a track record of leading successful enterprise and digital transformations. I am passionate about climate change and have a strong conviction in the business opportunities in a net-zero transition. My focus has been on digital transformation, Agile and operating model change in response to the changing customer & market expectations and emerging technology. I “supercharge” team performance through an infectious personal energy. Others say that I am a pragmatic strategist & innovative problem solver with drive to action - a critical thinker with a focus on delivering business outcomes.Senior Executive | Digital Transformation | Net-zero | Climate Change | Sustainability | Customer centric | Banking | Operating model implementation | Strategy implementation | Change leadership | Leadership | Stakeholder management | Digital development
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Head Of Operational TransformationBendigo And Adelaide BankMelbourne, Vic, Au
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Head Of Operational TransformationBendigo And Adelaide Bank Aug 2023 - PresentBendigo, Vic, Au -
Executive, Domain ImplementationNab Sep 2020 - Mar 2023Melbourne, Victoria, AuLed the implementation, and contributed to the development, of the new agile operating model, across multiple divisions and covering more than 4.000 colleagues, for faster development and improved customer outcomes in support of a re-set strategy for NAB. -
General Manager Customer ExperienceNab Dec 2019 - Sep 2020Melbourne, Victoria, AuInterim role to increase the impact of the Customer Experience function across NAB. Responsible for the Human Centered Design & UX Design practice and Customer Advocacy & Strategy, approx. 100 employees, serving NAB’s digital and product development teams.
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General Manager Transformation, Consumer Banking & WealthNab Sep 2017 - Dec 2019Melbourne, Victoria, AuStrategy implementation for NAB Consumer Bank to reduce cost and improve customer experience. I led a team charged with implementing a wide range of productivity initiatives, from Call Centre performance management to Branch staffing optimisation to Salesforce implementation. I also partnered with the Digital & Product teams to set the agenda and align their development to the customer strategy
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Head Of Transformation Office, Personal BankingNordea Feb 2017 - Sep 2017Helsinki, FiI designed and led the new agile operating model to deliver on mobile first consumer strategy for Nordea, reporting into the Group Executive for Retail Banking. The first version of the new orgnisation was designed and implemented 60 days, creating excitement for the model through bank wide showcases and Exec engagement. Significant impact on the culture and mindsets of business and tech team to “faster and incremental”. -
Head Of Solution Design, Core Banking ProgramNordea Feb 2014 - Jan 2017Helsinki, FiBusiness lead on Nordea’s 1 Billion EUR Core Banking Programme during pre-study, RFP and the implementation. Manage a team of >130 Business Developers and report to the Programme lead. Formulate business vision, ensure stakeholder alignment and influence the vendor’s product road-map.Achievements: Vendor agreement signed by Nordea Board less than one year after RFP start. Full commitment to the implementation from the Nordea organisation. First product live on new platform within 9 months of finalising the platform procurement process.
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Head Of Strategy & Support, Retail Banking SwedenNordea May 2012 - Sep 2014Helsinki, FiResponsible for strategic planning, development projects and management support to the Head of Retail Banking Sweden and led a team of three management partners. Ensuring the needed deliveries from e.g. Product units, Digital Banking and IT. Achievements: Transition to cash free branches, increased adoption of online customer meetings and an increased understanding in the Banking leadership team on the need for changes to how we serve the customers.
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Nordic Head Of Private Netbank, Retail BankingNordea Aug 2007 - Apr 2012Helsinki, FiResponsible for Nordea’s internet and mobile solutions for household customers in the Nordics, later also for Poland & the Baltics, with a team of 65 business developers and UX specialists. The digital solutions had > 5 million active users.Achievements: Implemented a shared platform for the four Nordic markets, solved the problems with production quality, introduced the first mobile banking app and put digitalization firmly back on the bank’s strategic agenda.
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Nordic Head Of Lean Banking ExpertsNordea Sep 2005 - Aug 2007Helsinki, FiResponsible for Nordea’s Lean Banking unit, establishing the team and growing it to 65 employees. Recruiting talent, training & competence development, staffing of and ensuring quality the transformation projects where Toyota’s Lean Manufacturing principles were applied on banking. Achievements: Efficiency gains typically 15 – 30% in the >30 projects, permanent changes of the corporate culture, e.g. Continuous Improvement practices established.
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Manager Internal Consultancy TeamNordea Aug 2003 - Sep 2005Helsinki, FiResponsible for the banks team of internal consultants in Sweden, 15 Project Managers and Business Process Reengineering experts, managing competence development, coaching, allocation process and quality assurance on the deliveries.Achievements: Reshaped the team and improve performance by shifting low-performers off the team, while building the confidence and skills of those remaining and recruiting new talent.
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Team Lead & Product Manager, E-BankingNordea Mar 2001 - Aug 2003Helsinki, FiResponsible Product Manager initially for the local internet bank for SME corporates and Team Lead for five other Product Managers for additional online solutions. Achievements: Integrate online solutions from Plusgirot acquisition into the portfolio and participated in the initiation of new Nordic Corporate Netbank for large corporates.
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Member Of Board Of DirectorsGetswish Ab Apr 2014 - Apr 2015Swish is the the leading Mobile Payment solution in Sweden with >8 million users (85% penetration). I served as alternate board member representing Nordea as one of the owners of Swish.
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Senior Business AnalystCapital One Jun 1999 - Mar 2001Mclean, Va, UsResponsible for planning and executing the UK Internet marketing for Capital One, including negotiation of advertising and partnership deals, analysing and optimising marketing efficiency as well as developing new business opportunities.Achievements: The ROI on marketing spend increased by 500% in 12 months.
Stefan Kulik Skills
Stefan Kulik Education Details
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University Of CambridgeBusiness And Climate Change | Short Course -
London Business SchoolStrategic Leadership | Executive Program
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InseadBanking And Finance Management | Executive Program
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University Of GothenburgBusiness
Frequently Asked Questions about Stefan Kulik
What company does Stefan Kulik work for?
Stefan Kulik works for Bendigo And Adelaide Bank
What is Stefan Kulik's role at the current company?
Stefan Kulik's current role is Head of Operational Transformation.
What is Stefan Kulik's email address?
Stefan Kulik's email address is sl****@****ail.com
What schools did Stefan Kulik attend?
Stefan Kulik attended University Of Cambridge, London Business School, Insead, University Of Gothenburg.
What are some of Stefan Kulik's interests?
Stefan Kulik has interest in Civil Rights And Social Action.
What skills is Stefan Kulik known for?
Stefan Kulik has skills like Banking, Retail Banking, Strategy, Business Strategy, Business Development, Internet Banking, Business Process, Change Management, Management, Business Analysis, Mobile Banking, Portfolio Management.
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