Stefan Lamoureux Email and Phone Number
Stefan Lamoureux work email
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Stefan Lamoureux personal email
Passionate about customer experience and professional efficiency, I am recognized for my enthusiasm and my productive and results-bearing approach. I train, advise and accompany organizations in achieving their objectives in customer service and collaboration (Office 365, CRM). As each organization is unique, I adapt my interventions to maximize their impact while putting teamwork, innovation and efficiency at the heart of all my projects.
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Efficiency And Customer Experience ExpertTalamusMontreal, Qc, Ca -
Efficiency & Customer Experience ExpertTalamus Nov 2020 - PresentQuebec, CanadaI help businesses find solutions adapted to their efficiency, collaboration and customer experience challenges by merging Office365 tools & good management principles.
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Cabico Experience ManagerCabico Feb 2019 - Nov 2020Coaticook, Quebec, CanadaCustomer Experience champion. I develop and implement the Cabico Experience, training and coaching structures. I work with all the departments in ensuring the quality of the customer experience matches the quality of our high end products. -
Customer Experience Practice Leader, Trainer And ConsultantEdgenda Dec 2016 - Jan 2019Montreal, Canada AreaI am passionate about new technologies, customer service and innovative sales approaches. I train, advise and support companies in their development. With multiple management experiences in large companies and in support of SMEs, I am passionate about discovering the needs of my clients and providing solutions tailored to them. My expertise: Professional efficiency using technological tools such as Office 365, OneNote, Outlook, Word, PowerPoint and others. Customer service development, Sales force development with Wilson Learning approach (consultative sales) -
Head Of Sales And Product TrainingTc Media Apr 2016 - Dec 2016Montreal, Canada AreaDevelops and ensures the effective implementation of training on strategies, tools and local sales products in order to ensure the development of skills of national and local sales teams. Manages a team of training specialists. -
TrainerTc Media Jul 2014 - Apr 2016MontrealFacilitates internal trainings such as Wilson Learning. Assist the Training Director in identifying training needs and setting up new training.
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Trainer And ConsultantOti Expertise Jan 2012 - Jul 2014MontreaslTraining and business consulting on a variety of subject from time management to workplace efficiency. -
Workforce Management TrainerShoppers Drug Mart Nov 2009 - Jan 2012MontrealTraining of the chain's branches on the implementation of a workforce management software. Creation of training materials and job aids. Liaison between the Toronto team and regional resources. Regional resource support for the provice of Quebec. -
Team LeadSigma Assistel Jul 2005 - Oct 2009Montreal, Canada AreaResponsibilities:Management at the operational level of various corporate clients. Ensure service excellence under my responsibility for the continuous improvement of methods and processes. Training and continuous development of forty employees. Direct supervision of 24 employees. Content expert on travel, roadside, post-disaster and messaging services, among others.Achievements:Implementation of an employee recognition program. Rigorous management of roadside assistance to improve the service offering while reducing service costs.
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Chargé D’AssistanceSigma Assistel Jun 2001 - Jul 2005Région De Montréal, CanadaResponsabilités :Assistance à la clientèle sur une multitude de contrats et de services. Mise à jour des bases de données et contrats de fournisseurs. Réalisation :Introduction et aide à l’implantation d’un puissant logiciel de géocodage de données multiples.
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Superviseur Et Responsable De La FormationMondial Assistance Mar 1999 - May 2001Responsabilités :Supervision de 15 employés, compilation des statistiques, communication et coordination auprès de divers clients. Formation de nouveaux employés et superviseurs. Responsable de la qualité des employés existant. Mise à jour des procédures. Collaboration avec le directeur des opérations et les superviseurs dans l’implantation de nouveaux contrats. Responsable du recrutement et de l’embauche. Plusieurs autres tâches connexes. Réalisations :Mise en place du plateau de télémarketing. Élaboration du cours de formation des employés. Amélioration des procédés du plateau d’assistance routière. -
Agent Au Service À La ClientèleMondial Assistance Jan 1998 - Jan 1999Responsabilités :Assistance à la clientèle sur plus de 10 différents contrats (Assurances, Assistance routière, Assistance médicale). Élaboration et rédaction des statistiques mensuelles. Travail de jour, soir et nuit. Réalisation :Élaboration d’un système de mise à jour des données plus efficace.
Stefan Lamoureux Skills
Stefan Lamoureux Education Details
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Management -
Cégep De RosemontCollegial Studies; Humanities
Frequently Asked Questions about Stefan Lamoureux
What company does Stefan Lamoureux work for?
Stefan Lamoureux works for Talamus
What is Stefan Lamoureux's role at the current company?
Stefan Lamoureux's current role is Efficiency and Customer Experience Expert.
What is Stefan Lamoureux's email address?
Stefan Lamoureux's email address is st****@****live.ca
What schools did Stefan Lamoureux attend?
Stefan Lamoureux attended Hec Montréal, Cégep De Rosemont.
What skills is Stefan Lamoureux known for?
Stefan Lamoureux has skills like Formation, Service Client, Training And Development, Customer Service, Training Skills, Change Management, Technical Training, Personal Training, Team Leadership, Organizational Leadership, Coaching, Retail.
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