Stefano Biondi

Stefano Biondi Email and Phone Number

Global Pricing B2B and Regional coordination at Stellantis @ Stellantis
Stefano Biondi's Location
Turin, Piedmont, Italy, Italy
Stefano Biondi's Contact Details

Stefano Biondi work email

Stefano Biondi personal email

n/a

Stefano Biondi phone numbers

About Stefano Biondi

17 years spent in the automotive business ranging from Marketing/Product Development to CRM/Customer Experience/Satisfaction and AfterSales/Warranty/Dealer Network management.Experiences covering full range of products/services/customers (from mainstream to luxury) and EMEA countries (from EU to Russia and Middle East) with contacts and joint-projects with NAFTA.Managing experience of both HQ and international teams, coordinating activities in multiple markets with a network of talented suppliers with >10 mio€/year budget.Skills & experiences: - Pricing Strategy and analyses- Product-related customer studies (design, performance, quality, pricing, benchmark, range/trim optimization)- Customer Experience Management: design / implementation / monitoring- CRM Management (dataflows, processes, interfaces B2C/B2B)- Customer Satisfation Studies (service, product)- Customer profiling & targeting, loyalty studies, ambassador activation- Multichannel customer contact- Communication/Brand Equity performance tracking- Dealer Network Management- Aftersales & Warranty Cost Management- Performance Analysis, KPIs, dashboard design- Change management processes- Workgroup Management- Automotive Technologies

Stefano Biondi's Current Company Details
Stellantis

Stellantis

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Global Pricing B2B and Regional coordination at Stellantis
Employees:
19
Stefano Biondi Work Experience Details
  • Stellantis
    Global Pricing Alfa Romeo - Overseas Regions Coordination And Distribution Cost Mgmt
    Stellantis Feb 2022 - Present
    Global pricing coordination and Distribution Cost for Overseas Regions.The overseas team is responsible for:- pricing and distribution cost strategies/approval- set-up and management of renowed competitive positioning and profitability management tools- competitive positioning target setting4 Regions in scope:- Middle East & Africa- North America- India & Asia Pacific- China
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  • Stellantis
    Global Pricing Alfa Romeo - B2B And Regional Coordination
    Stellantis Feb 2021 - Oct 2022
    Global pricing approval and B2C managementRegions in scope- Enlarged Europe- Middle East & Africa- North America- India & Pacific Asia- China
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  • Fca Fiat Chrysler Automobiles
    Head Of Alfa Romeo Pricing Emea
    Fca Fiat Chrysler Automobiles Sep 2018 - Feb 2021
    21 EMEA markets in scope- Current lineup / new models under development- Strategy definition / Support on market deploy / Benchmark analysesMain references: Brand Product Marketing, Product Planning, local NSCs
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  • Fiat Chrysler Automobiles
    Head Of Marketing Research And Analysis
    Fiat Chrysler Automobiles Feb 2015 - Sep 2018
    Turin Area, Italy
    Responsible for all customers researches and continuous studies in the EMEA region.The team (11 FTEs) supports several company departments such as Product Planning, Product Development, Design, Brand Marketing (both passenger cars and LCVs), Customer Experience/CRM, Communication, , Network Development, Training & AfterSales.A wide range of studies & projects are managed to support decisions and deliver insights:- Product related researches: clinic tests, target setting studies, innovation, features/technologies studies, competitors benchmarking- Experience/positioning/communication studies: customer experience design, marketing positioning studies, customer targeting, commercial strategies, ADV studies, brand equity studies, new services, naming- Continuous and syndicated international studies: new car buyers, new van buyers, brand image studies, aftersales
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  • Fiat Chrysler Automobiles
    Head Of Product Research Emea
    Fiat Chrysler Automobiles May 2014 - Feb 2015
    Turin Area, Italy
    Responsible for all the product-related customer studies in the EMEA region.- development & pre-launch clinic tests- target setting studies for new models under development- techical features studies (value optimization, perception etc.)
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  • Fiat Spa
    Product Planning / Marketing Research & Analysis
    Fiat Spa Dec 2011 - May 2014
    Turin, Italy
    - Development / pre-launch product clinic for the new 500 range & Fiat/Lancia models- New Car Buyer Survey HQ coordinator & Fiat Chrysler delegate- Marketing analysis / customer targets
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  • Fiat Spa
    Crm/Customer Experience: European Customer Feedback (Csi) Manager
    Fiat Spa Jan 2011 - Dec 2011
    Turin, Italy
    Responsible for the overall the Customer Feedback program design/implementation/update. The program deeply impacts on CRM database requiring development of new data flows, coordination of local databases, specific implementations to integrate feedback and deliver actionable insights for marketing initiatives (retention, activation, etc). Multiple ICT and contact center partners involved.Sales / Service / Customer Relation surveys, 15 European markets4mio€ budget5 FTEs
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  • Fiat Group Automobiles
    Crm/Customer Experience: New Processes & Surveys
    Fiat Group Automobiles Jul 2007 - Dec 2010
    Turin, Italy
    - Managed re-engineering and insourcing of the Customer Feedback (CSI) program and training to local markets (France, Poland, Portugal, Belgium, Czech Rep.). - Supported development of new in-bound interview process on the internal contact center.- Managed development of the new Shopper Feedback program: data processes & ICT systems supervision, survey maintenance and update, business results analysis, backoffice coordination, project business case review
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  • Fca Fiat Chrysler Automobiles
    Crm/Customer Experience: Dealer Sales Services - Operations Manager
    Fca Fiat Chrysler Automobiles Sep 2008 - Jan 2010
    Within the Customer Experience & CRM group Dealer Sales Services is a team providing new range of services to support dealerships improving their sales and recommendation performances
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  • Accenture
    Warranty Outsourcing Coordinator - Senior Business Consultant
    Accenture Jan 2007 - Jul 2007
    Managed business outsourcing of warranty management for 4 major Fiat Group markets (Italy/Germany/UK/Spain). The team was composed by 8 FTE + 6 external contractors, split into 4 locations (Turin, London / Slough, Madrid / Alcala de Henares, Heilbronn).The project was managed as "value sharing partnership" and part of the client's saving on warranty became project fee.
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  • Accenture
    Crm/ Customer Satisfaction Consultant - Business Consultant
    Accenture Jul 2005 - Dec 2006
    Turin Area, Italy
    The team managed an outsourcing project for sales/aftersales customer satisfaction studies for Fiat Group Automobiles. The survery was re-engineered, new interfaces with clients CRM databases were created and a new online tool was created to distribute results. 15 european markets involved.
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  • Accenture
    Aftersales Auditor / Hq Project Coordinator - Business Analyst
    Accenture May 2004 - Jun 2005
    Turin Area, Italy
    - On-site auditor in the italian Fiat/Lancia/Alfa Romeo aftersales network. Visited 12 dealerships for 1-2 weeks each to analyse both repair processes and warranty management- HQ coordination, reporting and support to the on-site auditors
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  • Accenture
    Warranty Cost Management - Business Analyst
    Accenture Jul 2003 - May 2004
    Turin Area, Italy
    Warranty cost management for Italy and EU markets. I was part of a team supplying Fiat Group Automobiles Technical Services with a wide range of reports and analysis the detect and manage overspending. A powerful automated reporting tool with new KPI was developed, deployed, run and then transformed into a proper online tool.I was also responsible for training to support process deployment in some markets (Brasil, Czech Rep, Slovakia, Hungary).
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  • Engim
    Teacher
    Engim 2001 - 2003
    Torino
    Teacher in ECDL (European Computer Driving License) courses for post grad students

Stefano Biondi Skills

Automotive Market Analysis Automotive Engineering Management Crm Business Planning Business Strategy Automobile Market Research Marketing Strategy Leadership Warranty Direct Marketing Sales Analysis Budgets Vehicles Customer Satisfaction

Stefano Biondi Education Details

  • Politecnico Di Torino
    Politecnico Di Torino
    Computer Engineering
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  • Accenture Training Program - St. Charles, Illinois, Usa
    Accenture Training Program - St. Charles, Illinois, Usa
    Business Consulting / Project Management
  • Accenture Training Program - St. Charles, Illinois, Usa
    Accenture Training Program - St. Charles, Illinois, Usa
    Business Consulting

Frequently Asked Questions about Stefano Biondi

What company does Stefano Biondi work for?

Stefano Biondi works for Stellantis

What is Stefano Biondi's role at the current company?

Stefano Biondi's current role is Global Pricing B2B and Regional coordination at Stellantis.

What is Stefano Biondi's email address?

Stefano Biondi's email address is st****@****iat.com

What is Stefano Biondi's direct phone number?

Stefano Biondi's direct phone number is +4417535*****

What schools did Stefano Biondi attend?

Stefano Biondi attended Politecnico Di Torino, Accenture Training Program - St. Charles, Illinois, Usa, Accenture Training Program - St. Charles, Illinois, Usa.

What are some of Stefano Biondi's interests?

Stefano Biondi has interest in Sport Cars, Education.

What skills is Stefano Biondi known for?

Stefano Biondi has skills like Automotive, Market Analysis, Automotive Engineering, Management, Crm, Business Planning, Business Strategy, Automobile, Market Research, Marketing Strategy, Leadership, Warranty.

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