I've been working for Business Commercial Operation as Claims and Digital Solution Manager acting also as PMO about Customer Care 2nd level activities (backline). Strong committed to provide a prompt answer support to SOHO and SME customer maximizing internal efficiency and quality results.Many years of experience in worldwide telecommunications industry in different areas and roles.. Sponsoring a role model approach, building day by day relation and promoting efficiency, simplicity and trust within teams and organizations. Strongly driven to result delivery and development of new operating models, applying an open and curious approach. Key and pro-active player for managing the change, applying innovative approaches to guarantee savings in terms of resources while maintaining state-of-the-art quality indicators. Excellent team working, engagement and motivation qualities. Recently key success factors are:- Huge time management reduction about Claims and CC backline activitiesSpecialties: - Strong knowledge about Business Customer processes and service models- Managing complex projects and emergency incidents- Coordinate several external partners and call center outsourcers- Strong skills about Network operations on fixed and mobile core infrastructures, implement processes and tools to monitor service quality, fast deploy, operational costs - Technology trend and strategy, business cases, set up trials and business simulations.- People management, leadership, customer oriented, focus on results- Ability to work under stress