Stefano Loreti Email and Phone Number

You fulfill the responsibilities of the Support Leader including the supervision of timely meals and breaks for employees. You Identify and recommend daily staffing, scheduling, and zoning changes. You provide feedback and recognition to the team based on their observations of customer and employee interactions. You are able to adjust team coverage on the fly to meet traffic demands. You support and participate in Daily Downloads using approved materials and direction from leadership. You support employee concerns by providing the correct escalation path You share in-store communication and tasks with relevant employees. You are responsible for the safety and security of team members when managers are not present. You respond to customer escalations and inquiries, and seek partnership when needed to resolve. You open and close the store executing all tasks necessary to prepare the store environment for customers including cash handling responsibilities (where applicable). You use designated access to complete tasks to support employee and customer needs. You ensure that team members comply with policies and procedures. You capture operational records as required. You protect company assets and maintain Apple standards at all times. You perform other duties as assigned.

From Apple Site: You’re a leader in sales, product knowledge and solutions, and highly influential in how you engage with customers. But you also know how to turn mild customer curiosity into intense interest — and ownership. As new products and initiatives emerge, you’re the first to learn, share and inspire your team members through approachability and action. You always meet, and at times exceed, your established performance goals. You’re proud to represent Apple, and you exemplify that in all your interactions with customers.Key Qualifications: Demonstrated proficiency in technology, particularly Apple products, and the ability to quickly learn about new products.Proven experience in sales and technology solutions, as well as in developing customer loyalty.Ability to consistently deliver great customer experiences — no matter what the situation.