Stefano Marra

Stefano Marra Email and Phone Number

Head of CRM and Operations Service, Director @ Banca dello Stato del Cantone Ticino
Lugano, TI, CH
Stefano Marra's Location
Lugano, Ticino, Switzerland, Switzerland
Stefano Marra's Contact Details

Stefano Marra work email

Stefano Marra personal email

n/a
About Stefano Marra

Professional background:- 30 years deep experience in banking business organization and project/process management, with strong emphasis in the on/off-onshore private banking and financial services industry in different international geographic area such just Switzerland and abroad: Europe (Luxembourg, Paris, Athens, Milan), ASIA (Singapore, Hong Kong), Caribbean (Bahamas, Antigua), UAE (Bahrein), Africa (Angola).- Management assistance and business analyst to the Executive of Board of the sectors private banking and wealth management for important Swiss Private Banking institutions in Switzerland and abroad (ASIA, Caribbean, South America, Africa), organizing, coordinating and monitoring strategic projects. - Project and Process Manager driving, implementing and optimizing business strategy initiatives in Switzerland, Italy, UAE, Asia, Africa, Caribbean. Creation and implementation of a Business Governance Framework for Swiss and different international market, including documentation of policies, regulations, procedures and processes in accordance with local Monetary Authority requirements. Realize and implement a process model for the Back-office services between Outsourcer and the Bank. Responsible of TQM-Quality Management for the processes related to the Payment Transactions. Implementation of the Contingency Planning and Business Continuity services related to the Payment Transactions.- AML Compliance Onboarding. Member of Client Acceptance Committee. Regulatory documentation. Client data management and information.- Chief Operating Officer at a swiss private banking institute in Africa and Antigua.- Management Office of the Divisions Product & Services, IT & Operation; support of strategic project for outsourcing of IT and Back-office systems.- As president of Italian Swiss Association of Organization & Management, development and share of expertise in business organization through training programs, events and advisory services.- Teacher in business/banking organization and project management for different professional training institutes.

Stefano Marra's Current Company Details
Banca dello Stato del Cantone Ticino

Banca Dello Stato Del Cantone Ticino

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Head of CRM and Operations Service, Director
Lugano, TI, CH
Stefano Marra Work Experience Details
  • Banca Dello Stato Del Cantone Ticino
    Head Of Crm And Operations Service, Director
    Banca Dello Stato Del Cantone Ticino
    Lugano, Ti, Ch
  • Banca Dello Stato Del Cantone Ticino
    Head Crm & Operations Department, Director
    Banca Dello Stato Del Cantone Ticino Nov 2019 - Present
    Bellinzona, Ch
    Client onboarding and formalities.Central Filing.Drive the Business Process as a Service (BPaaS).Credits administration.Cards management.Cash and ATM services.
  • Pkb Privatbank
    Head Compliance Office Client Formalities, First Vice President
    Pkb Privatbank Feb 2016 - Oct 2019
    Lugano, Ch
    AML Onboarding and Account documentation.Client Acceptance Committee.Regulatory documentation.Client data management and information.
  • Pkb Privatbank
    Chief Operating Officer
    Pkb Privatbank Oct 2013 - Jan 2016
    Lugano, Ch
  • Stampa Equus Sa (Formerly Equus Consulting Sa)
    Banking Advisor & Executive Project Manager
    Stampa Equus Sa (Formerly Equus Consulting Sa) Sep 2011 - Sep 2013
    Lugano - Paradiso, Ticino, Ch
    Head strategic and operational project for setting-up a Swiss-Angolan commercial banking.Chief Operating Officer.
  • Various Educational Institutions
    Teacher And Expert For Examinations In Business Organization & Senior Project Management
    Various Educational Institutions Jan 2001 - Oct 2011
    - AKAD-High School Banking & Finance, Vezia- SGP-Society of Human Resources Management Ticino, Lugano- ACF-Federal Accounting Association Ticino, Lugano- DECS-Department of Education, Culture and Sport of Canton Ticino, Lugano
  • Asio-Italian Swiss Association Of Organization & Management
    President Asio
    Asio-Italian Swiss Association Of Organization & Management Sep 2006 - Apr 2011
    Lugano, Ch
    President of ASIO-Italian Swiss Association of Organisation &ManagementMember of Executive Committee of SGO-Swiss Association of Organisation & Management, Zurich.
  • Bsi Bank
    Change & Senior Project Manager, Associate Vice President
    Bsi Bank Jan 2010 - Mar 2011
    Lugano, Ch
  • Bsi Bank
    Business Development & Senior Project Manager Private Banking International Division, Associate Vp
    Bsi Bank Jul 2008 - Dec 2009
    Lugano, Ch
    - Executive Support and coordination for management and business development initiatives for the Middle East, Bahamas, Luxembourg, France market.
  • Gottardo Bank Sa
    Business Development & Senior Project Manager Private Banking South Division, Associate Vp
    Gottardo Bank Sa Mar 2007 - Jun 2008
  • Gottardo Bank Sa
    Head Of Management Office Product & Services Division, Associate Vp
    Gottardo Bank Sa Oct 2006 - Feb 2007
  • Gottardo Bank Sa
    Head Of Pmo For Implementing Of New Banking Strategic Orientation, Associate Vp
    Gottardo Bank Sa Oct 2005 - Sep 2006
    - Organize and monitor the new banking strategic transformation project with the objective to achieve profitable growth offering high-quality wealth management services to High Net Worth Individuals and Affluent clients.
  • Gottardo Bank Sa
    Head Of Management Office It & Operations Division
    Gottardo Bank Sa Mar 2003 - Sep 2005
  • Ubs
    Head Of Management Office Operations Center Department Region Ticino
    Ubs Sep 1999 - Dec 2000
    Zurich, Ch
  • Ubs
    Organiser & Project Manager
    Ubs Jan 1997 - Aug 1999
    Zurich, Ch
    - Design and Implementation Processes and Projects for Private Banking Services units at Swiss level.
  • Ubs
    Credits Administrator And Controller
    Ubs Mar 1991 - Dec 1996
    Zurich, Ch

Stefano Marra Skills

Tactical And Strategic Tasks Project Management Process Management Change Management And Business Analysis Organization And Events Training Business Analysis Change Management Management Organization Risk Management Analysis Banking Strategy Crm Outsourcing Requirements Analysis Business Process Business Development Pmo Investments Customer Relationship Management Project Management Office Business Strategy Leadership

Stefano Marra Education Details

  • Centro Studi Villa Negroni
    Centro Studi Villa Negroni
    Tax Compliance International
  • University Of Geneva
    University Of Geneva
    Compliance Management In Financial Services
  • Centro Studi Villa Negroni
    Centro Studi Villa Negroni
    Private Banking Worldwide Scale - Specialization In Uae Market
  • Institute Of Project Management Association
    Institute Of Project Management Association
    Project Manager
  • University Of St.Gallen
    University Of St.Gallen
    Business Strategy Process Redesign
  • Sgo Business School
    Sgo Business School
    Business Organisation Und Management
  • Business Administration
    Business Administration
    Business/Managerial Economics

Frequently Asked Questions about Stefano Marra

What company does Stefano Marra work for?

Stefano Marra works for Banca Dello Stato Del Cantone Ticino

What is Stefano Marra's role at the current company?

Stefano Marra's current role is Head of CRM and Operations Service, Director.

What is Stefano Marra's email address?

Stefano Marra's email address is in****@****arra.ch

What schools did Stefano Marra attend?

Stefano Marra attended Centro Studi Villa Negroni, University Of Geneva, Centro Studi Villa Negroni, Institute Of Project Management Association, University Of St.gallen, Sgo Business School, Business Administration.

What skills is Stefano Marra known for?

Stefano Marra has skills like Tactical And Strategic Tasks, Project Management, Process Management, Change Management And Business Analysis, Organization And Events, Training, Business Analysis, Change Management, Management, Organization, Risk Management, Analysis.

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