I support and collaborate with insurance companies in organization and reorganization activities both in the start-up phase and in the phase of adapting to new business and new ways of proposing to the market, by suggesting the best solutions to achieve the expected goals

General Expert is an innovative and disruptive start-up focused on digitalization of bank and insurance operational structures.Products are realized to optimize processes and make organization more effciient in a market driven by IoT.

Review and redesign of Direct Line processes, involving operational and web area (claim, sales and contact centers) in order to realize a new model, more efficient and productive.Assessment of Direct Line organization in term of processes and resources; analysis and development of digital processesPlan of the Gap Analysis process to identify the Direct Line's weakness and strenght areas compared to Mapfre model, and the consequent identification of the more efficient and profitable one, including the compliance of the transaction.

Realization of the business structure turn-around, focused on international and domestic claim management. Improvement of all existing processes to make the organization more efficient.Realization of an audit control system, to check the quality in claim management activity.Definition of a national engineer network to support the antifraud department and to guarantee technical evaluation of damages respecting the requests of international companies.In charge of Multilanguage contact center able to manage all claim notification coming from all along Europe.Responsible of complaints management: point of reference for UCI and IVASS

Head of Claim Department (Main Headquarter and of 9 external LCOs. located in the main regions) and of Antifraud and Bank-Assurance structures.Competence for all kind of claims ( motor, no motor and life ).In charge of the management of 5 technical leaders and more than 100 claim handlers.Focused on optimization and improvement of management process within and without claim structure, and also on improvement of effectiveness and quality of trustees activity.

Joined in start up of Admiral Group Italian branch to realize a claim department new, innovative, practical and effective.Merging best practices acquired spending my career in prestigious traditional and direct insurance companies, i carried out a operational process developing from call center to specialized teams focused on different cases and tipologies managing networks in charge of territorial jurisdiction.Realization of handbooks and operational processes, structuring a dedicated area of analysts and process controllers in charge of main indicators control ( i.e. loss ratio, average cost, time of settlement, network results, reservation activity) to reach operating goals, productivity and efficiency. Responsible of Antifraud structure based on innovative methodologies.Joined in realization premium rate and policy product cooperating with UW and Pricing departments.Strictly involved in commercial synergies with national and international aggregatrors

In charge of Operation structure: Call Center Claim, Customer Service dpt (front and back) Web service team; Manager of Complaints Dpt, Training and Project Development Team.Managing more than 180 persons, including 8 supervisors and 13 team leaders.Joined in realization of Document Paperless Management System and in new Claim System.Main personal targets were: quality, efficiency and productivity in the whole area. Achievement of ISO certification in Call Center Claim

Driver of start-up, changing Winthetrthur Italy, a traditional insurance company, in a direct one with all claims managed by the head office. Initially, in charge of national claim structure manager of all bodily injuries claim structure.Partecipation in assessments, training and intake of all new resources. Improvement of Claim System and Document Paperless Management System

Started as claim handler, moved to Claim Audit and manager of No-Motor claim dpt.From 1996 was in charge of Lombardia north-east territorial area, managing 12 handlers and 23 brand agencies.Long time spent in the claim activity, gave me the requested knowledge very useful in handling every kind of claims.