Stefano Vignoli Email & Phone Number

Milan, It

Milano, Lombardia, Italia

• Conducted a comprehensive market research and technical analysis on opportunities for integrating WhatsApp Business solutions into corporate CRM systems.• Analyzed critical customer touchpoints to optimize in-house business operations and real-time multichannel customer interactions, ensuring a consistent and high-quality customer experience and enhancing competitive positioning within the market.• Performed an in-depth analysis of the technical architecture of the solution, with a particular emphasis on its end-to-end encryption mechanisms. In-depth examination of public-key encryption and Double Ratchet encryption protocol, assessing their effectiveness in ensuring data integrity and security.• Focused on regulatory, privacy, and security frameworks. Ensured full alignment with GDPR requirements and European Data Protection Board (EDPB) guidelines, contributing to enhanced legal and data protectioncompliance across operational processes.• Managed a detailed case study in collaboration with industry leaders firms Vonage and Brico Io, focusing on their existing communication strategies and operational workflows.Results:• Assessed an overall improvement in the business performance of the analyzed company, as measured by strategic KPIs.• Achieved a significant reduction in inbound calls for first-level inquiries at retail stores, leading to a 0.5% increase in customer satisfaction per location and achieving a conversion rate exceeding 33%• Paper available upon request at: https://lnkd.in/d7ncifSp

Milan, Lombardy, Italy

Master Of Science - Msc, Management Engineering - Finance | School Of Industrial And Information Engineering

Bachelor Of Science - Bsc, Management Engineering | School Of Industrial And Information Engineering

High School Diploma, Scientific Diploma, 96/100