Stefano Bergamini Email & Phone Number

Sansepolcro, It

With the principal aims to govern, develop, innovate, and optimize the managed functions. Head of:• Procurement• Manufacturing (planning and production)• Engineering & Maintenance• Logistics (Inbound, Internal, Outbound and Reverse)Member of board of directors.Main achievements:• WMS / MES rationalization and process optimization• Automated warehouse implementation compliant with Industry 4.0• New packaging production lines implementation agreed with Industry 4.0• Operation Cycle Time, Setup Time,... definition• Operations KPI definition, data collection , calculation and monitoring (for example OEE)• KPI dashboard creation for performance monitoring and all level sharing (from operator to management) through integration of MS SQL Server, Power Automate, Power BI and Teams, enabling deep "root cause" analysis for all levels• Lean Production optimization program (focus on 5S, SMED, One Piece Flow,...): Setup time reduction up to -46%Roadmap definition:• Lean Production adoption for all production lines and Operations• Revamping production lines program (more than 50 work centers between mixing and packaging)• Production Planning & Procurement Planning (from Infinite to Finite Capacity Scheduling)• Supply Chain Management/Procurement Management Collaboration Platform (Purchase Orders lifecycle automation from issue to material receiving)• Procurement KPI dashboard definition

Italy

Member of board of directors.Main achievements:BUSINESS PROCESSES* Sales Forecast Vs Actual Management (Budget and Re-Budget): - Supply Chain optimization - Out of Stock optimization (-58% 2019Vs2017) - Resource use optimization (finance, material and human)* Customer Order Management: - Increased process automation - Order processing time reduction (-34% Sales Force, -74% Sales Admin. Office, -67% Logistic 2019Vs2016)* CRM - Customer centric view LOGISTICS PROCESSES (Inbound, Internal and Outbound)* Logistics Optimization macro-project definition (with 35+ sub projects) aimed to improving activities in terms of: performance, safety, operational comfort and spaces use optimization* Dashboard/KPI definition for performance monitoring and deep analysis* Outbound warehouses re-organization: - Picking routing optimization (route reduction up to -60% and corridors congestion optimization) - Domestic order - processing times within 0 day, 1 day and 2 days--> 2016: 9% - 60% - 92%; 2023: 56% - 100% - 100%; - Domestic order - operator performance: +41% 2020Vs2017 - Foreign order - operator performance: +16% 2020Vs2017SUPPORT PROCESSES* Expense report process review (for employee and sales force): - Creation time reduction (up to -30%) - Back Office's check activity time reduction (up to -80%) - Simplification, dematerialization and process digitization * SKU Cycle Counting instead Massive Counting: - Possible throughout the year (typically weekly) - No one stops at activities at the end of the year for massive counting* Treasury Management system (Piteco): - Increased process automation - Process strengthening (no more excel file, data sent by emails, manually data gathering) - Back office activity time reduction* IT Help Desk - Ticket Management: - activities traceability and monitoring with a “Kanban” logic* HR Portal- dematerialization and process digitization- Back Office's activity time reduction (up to -90%)

Milan Area, Italy

Head of NTT Business Assurance & Optimization (BA&O) Consulting functional practice with the principal aims to develop and innovate the offer, knowledge creation and sharing, support to the commercial propositioning.The BA&O scope is:- Revenue Assurance- Business Process Design Optimization & Performance Dashboard- Demand & Service Creation Management- Business Analysis (IIBA)- Change Management- Knowledge Management & Collaboration

Milan Area, Italy

Head of NTT Data Revenue Assurance Consulting functional practice with the principal aims to develop and innovate the offer, knowledge creation and sharing, support to the commercial propositioning.

Milan Area, Italy

Acquisition of Value Team - Value Partner Group by NTT DATA. Same role and position held in Value Team.

Main responsibilities include:Projects and program management; people management within project teams; third parties (partners, suppliers,…) supervision and coordination; life cycle engineering software implementation, governance and management; selection of product portfolio; evaluation of supplier; participation in bids and definition of project tasks for customers. Lead till 35 resources within project teams strengthening capabilities of motivating, directing and developing individuals and enforce discipline.Main projects: - Program Manager on BSS area for the Task Force of Order2Cash and Order2Delivery platform stabilization project of the major telecom company of Italy. Responsibility and management of PMO team for activity and planning monitoring, reporting to Top Management of mitigation plans, analysis and data correlation for KPI creation and discovery of problem’s area to be addressed.- Project Manager on BSS (Usage to Cash) area for Billing Platforms Migration Project of the major Fixed-Mobile Italian Telecom company. Scope of the project is migrate all the “Usage to Cash” platforms based on Oracle BRM to the new convergent architectural solution (Fixed+Mobile) based on Kenan FX platform meanwhile the CRM migrate in a same convergent solution for Corporate/Business segment.- Program Manager on BSS area for Billing Migration Project from Oracle Portal 6.5 to Oracle BRM 7.3 and Multi-DB segmentation for Corporate/Business Customer of the major mobile telecom company of Italy.- Business Process Design execution, requirements definition and gap analysis coordination, for launch of a major fixed Italian telco on MVNO market.- Design and implementation of a Service Quality Management (SQM) solution for monitoring the qualità of customer experience of VAS. - Billing Integration Projects between wireline and wireless area of the major Italian Telecom company. Responsible for Formatting, Printing and Publishing Integration Project.

Milan - Italy

Same role and position held in H3G.

Milan - Italy

Startup of the first UMTS operator "3".Main responsibilities include: Projects and program management; people management within project teams; third parties (partners, suppliers,…) supervision and coordination; business process design and rationalization; life cycle engineering software implementation governance and management (time-cost-scope-quality) agree with business requirements; functional and technical architecture definition; selection, evaluation of supplier and bids. Management of the project from the supplier selection until implementation, deliveries, change request maintenance and vendor planning and contacts.Main projects:Since 12/2003: Project Manager in IT-Development (I&CT-BSS-RMS) department for startup of Hutchison Whampoa Limited, first UMTS company in Europe.- Responsible for Post Billing Application and Bill Print & Presentation Project, ensuring accurate and in due time delivery of billing applications as agreed with business departments and technical planning according to budget cost control.- Part of the developing team of the international core Billing System delivered in 6 countries.Before 12/2003:- Project Leader for Payment Management System. Responsible for the analysis, implementation and planning of the Payment Manager System (custom system). - Project Manager for Bill Printing Project. Coordination between internal departments and external vendor, analysis and implementation of the requirements of “3G” presentation channels (i.e. e-billing, mailing, handset, electronic support, paper, etc…). - Project Leader for the development of the custom Post Billing Application system, which works actively with the local core Billing System and others H3G’s platforms

Company Startup as Billing Analyst- Project Leader for launch of “Prepaid” service in Italy.- Responsible for analysis and production of invoices, reminders, suspensions and collections, ensuring accurate and in due time production of billing Customer SLA.- Analysis and development of procedures to optimize the processes and management of new projects involving the billing dept. and analysis and development of programs with Visual Basic, Access and Oracle 8 DB to support the billing processes and Office Automation.- Responsible for the production of authorization request and payment files of Direct Debit and posting of Direct Debit to the general ledger in electronic format. - Responsible for testing of switches and gateways for the integration of CDRs into Mediation Device servers and all life cycle of the calls.- Management and control of servers for Customer Care, RDBMS, data warehouse, mediation devices and WatchDog (fraud control).- Management of pricing plan implementation and maintenance.

- Responsible for processes and systems reengineering in the IT Department for Supply & Logistic FORD Motor Company Italy S.p.A - Pomezia (Roma). Responsible for projects, analysis and development of processes and programs of “Process Control” project, finalized to analyze data, process rationalization, real time warehouse monitoring and reporting.- Part of the team for the new Southeast Europe Ford Logistic Center , managed by Arcese Trasporti S.p.A. - Castel S.Pietro (BO).