- Strategically drive the growth and success of the account management team- Support and guide Account Managers in increasing the quality of their work, introducing account planning tools and account mapping, and discovery approaches to help reach each client's full potential- Manage and grow relationship with key accounts- Build and manage a detailed engagement strategy to C-Level, SVP/VP-Level and influencers/decision makers of all sizes within the companies and able to handle complex discussions- Collaboration with other teams to lead and optimize the evolution and improvement of the platform

- Lead Italy&Malta account management and business development team- Guide and support the team to grow and succeed- Senior Key Account Manager for top clients in Italy- Member of Global Training Commitee, with the aim to create and implement ad hoc trainings for Account Management Global Teams-Development and implementation of key projects, both for internal purposes and external partnerships

-Manager for the entire company business on assigned markets (North of Italy).-Define and lead the sales territory strategy executed by the team-Prospect, negotiate and build relationships with leading enterprises, with a portfolio of 400+ clients between independent hotels, local hotel chains and international hotel chains, maximize the revenue generated - Prospect, negotiate and build relationships with leading enterprises across key verticals- Provide help to senior management, and periodically report on team performance- In partnership with Senior Managers, identify, create, and implement marketing and commercial solutions- Coaching/Training junior team-members on Trip.com’s key platform for hotel partners and market management teams through product-testing and liaising with product and app-development teams globally

• Develop and sustain strong partner relationships by providing relevant data insights and high-quality consulting services to hotel partners (revenue management advice, marketing opportunities)• Build the portfolio of local hotel partners by introducing prospective partners to Expedia’s marketplace and facilitate their onboarding process• Ensure that partner hotels’ products (content, rates and availability) are consistently optimized on the Expedia sites to maximize customer conversion• Continuously promote and develop hotel partners’ high engagement with Expedia’s full suite of:• Unique market insights (partner reports, competitive data, key performance drivers)-• Revenue management tools (dynamic promotions, packages, fenced deals, mobile)-

• Build and maintain relationships with a $XM/year portfolio of 250 hotel partners, maximize the revenue generated by providing relevant data insights and consulting services

Sales and Customer Management