- Cooperation with the stakeholders in order to understand the end users’ needs, define the business requirements and the main features of the products- Definition and communication of the product vision to the stakeholders- Co-creation and communication of the products roadmaps- Creation and maintenance of Initiatives, Epics and Stories (and related acceptance criteria) in JIRA- Ensure that the agile team understands the goals, the objectives and the features of the products- Creation and maintenance of the product backlog, ensuring the appropriate prioritization of activities to improve business value delivered- Support of several business applications in production, fronting user requests and addressing them by working with the development teams- Management of the sprint planning meetings to help the agile team determine which user stories and tasks should be included in the upcoming sprint- Review the completed work with the development team during the sprint review meeting- Participate in the sprint retrospective meeting to identify areas of improvement, and discuss ways to enhance the development process- Provide feedback and validate if the delivered product meet the acceptance criteria and business goals- Planning and coordination of the product release; determination of the scope, timeline, and priority of upcoming releases- Providing product demos to the stakeholders and training for the end users- Continuous monitoring and evaluation of the product's performance, users feedback collection, and prioritization of the enhancements and new features based on customer needs and market trends

- Gestione sinistri Property & Casualty- Collaborazione con brokers, periti e studi legali- Cooperazione interna con gli assuntori- Coordinamento giornaliero con colleghi dei paesi EMEA- Ottimizzazione dei processi produttivi - Sviluppo dei software aziendali su scala globale- Reportistica mensile sulla gestione dei sinistri e rispetto delle KPIs aziendali- Property & Casualty Claims Management - Cooperation with brokers, adjusters and solicitors- Internal cooperation with underwriters- Daily coordination with colleagues from EMEA countries- Optimization of production processes- Company software development on a worldwide range- Monthly reports on the claims management processes and company KPIs

- Gestione sinistri assicurativi Marine (corpi e merci)- Training nuove risorse- Ottimizzazione dei processi produttivi - Sviluppo dei software aziendali su scala globale- Collaborazione con brokers, periti e studi legali- Coordinamento giornaliero con colleghi dei paesi EMEA- Reportistica mensile sulla gestione dei sinistri e rispetto delle KPIs aziendali- Marine (Hull and Cargo) Claims Management - Staff training for newcomers- Optimization of production processes- Company software development on a worldwide range- Cooperation with brokers, adjusters and solicitors- Daily coordination with colleagues from EMEA countries- Monthly reports on the claims management processes and company KPIs

- Gestione sinistri assicurativi Marine (corpi e merci)- Collaborazione con brokers, periti e studi legali- Ottimizzazione dei processi produttivi - Sviluppo dei software aziendali- Marine insurance claims management- Cooperation with brokers, adjusters and solicitors- Optimization of production processes- Improvement of company software

- Gestione dei reclami presentati nei confronti di istituti di credito come il Gruppo UBI Banca, Banco Santander e Barclays Bank, nel settore della cessione del quinto- Cooperazione con gli istituti di credito per lo sviluppo dei processi produttivi- Negoziazione con studi legali ed associazioni dei consumatori per la risoluzione stragiudiziale delle controversie- Management of complaints against banks, such as Gruppo UBI Banca, Banco Santander, and Barclays Bank, in the sector of the salary-backed loan, an employee repayment by a fifth of wage deduction- Cooperation with banks for the development of production processes- Negotiation with solicitors and consumer associations for an out-of-court settlement of disputes

- Gestione reclami- Gestione delle diverse fasi del booking Easyjet- Comunicazioni con il personale degli aeroporti e con i principali partners commerciali di Easyjet (Allianz ed Europcar)- Claims management- Management of the different phases of EasyJet booking- Correspondence with airport staff and with Easyjet’s main commercial partners (Allianz and Europcar)

Sviluppo delle relazioni esterne dell'Accademia con le università italiane e con l'Ambasciata d'Italia a VarsaviaDevelopment of external relations with both Italian universities and the Italian Embassy in Warsaw