CRM, sales and HR consulting in hospitality industry / Five Point Square Hotel, Belgrade and Kostovac Boutique Apartments, Kopaonik- Development and implementation of several loyalty and CRM programs- Development of data collection and reporting setup- Implementation of most efficient organization in line with legal requirements- Pricing strategy

Stakeholder management of senior level leaders, people strategy development and talent acquisition with transformation agenda. Implementation of Group HR policies, initiatives and processes within local organization.Responsibilities:- Implementation of Group HR policies, initiatives and processes within local organization- Support leaders in initiating and implementation of reorganization and transformation- Recruitment (local and international); defining and confirming… Show more Stakeholder management of senior level leaders, people strategy development and talent acquisition with transformation agenda. Implementation of Group HR policies, initiatives and processes within local organization.Responsibilities:- Implementation of Group HR policies, initiatives and processes within local organization- Support leaders in initiating and implementation of reorganization and transformation- Recruitment (local and international); defining and confirming recruitment needs and candidates’ assessment- Talent management, succession planningResults:- Recognizing and developing new leaders in finance and front-line division - New organizational structure model in front line- Planning, development and implementation of several reorganization programs on divisional level- Development and implementation of talent pool initiatives Show less

Managing team responsible for sales and distribution of prepaid products and services, covering whole Serbia and Montenegro market. Development, implementation and improvement of go-to-market within traditional and Key Account sales channelsResponsibilities:- Improvement and further development of Route to Consumer within traditional and Key Account sales channels- Development of various incentives and trade marketing programs- Optimization of prepaid distribution setup in… Show more Managing team responsible for sales and distribution of prepaid products and services, covering whole Serbia and Montenegro market. Development, implementation and improvement of go-to-market within traditional and Key Account sales channelsResponsibilities:- Improvement and further development of Route to Consumer within traditional and Key Account sales channels- Development of various incentives and trade marketing programs- Optimization of prepaid distribution setup in line with of prepaid market trends- Monitoring and improvement of prepaid distribution sales support activitiesResults:- Managed to create highly functional team with very different individuals in a tough set up - Program manager on project for takeover of prepaid distribution from outsource partner and develop in-house distribution in 3 months period, which resulted with more than 30% less cost and improved sales performance- Implementation of electronic invoicing for entire prepaid distribution coverage instead of hard-copy (over 35K per month) as first on the market from all industries on big scale- Development and implementation of performance based incentives that enabled Telenor to have best GA results during summer season in Montenegro for 4 years in the row and to achieve sales targets in Serbia. Show less

Full P&L responsibility for Prepaid segment dedicated activities. Planning, development, execution and evaluation of ATL and BTL micro segmented campaigns within all customer life cycle phases. Participation in tactical and operational development of prepaid strategy and full prepaid portfolio.Responsibilities:- Development and implementation of prepaid CLM program- Participation in tactical and operational development of full prepaid portfolio and offering- Planning… Show more Full P&L responsibility for Prepaid segment dedicated activities. Planning, development, execution and evaluation of ATL and BTL micro segmented campaigns within all customer life cycle phases. Participation in tactical and operational development of prepaid strategy and full prepaid portfolio.Responsibilities:- Development and implementation of prepaid CLM program- Participation in tactical and operational development of full prepaid portfolio and offering- Planning, preparation, execution and evaluation of ATL and BTL micro segmented campaigns for boosting ARPU and reducing churn- Execution and following up in push activities to achieve sales targetsResults: - 5 full ATL and hundreds of BTL campaigns planned, prepared and executed- In average 1,1 million bundles sold per month, participating with 25% in total prepaid revenue and protecting 30% of active customer base - Impact on churn reduction 5% Show less

Full P&L responsibility for CLM of Consumer Prepaid segment. Development and implementation of prepaid programme - covering whole customers life-cycle from on-boarding, nurturing and retention campaigns, with special focus on cross sell and up sell activities. Responsibilities:- Full P&L responsibility for consumer prepaid segment - Responsibility for prepaid CLM development - Churn reduction actions and programs - Campaign manager on Stealth Marketing program developed… Show more Full P&L responsibility for CLM of Consumer Prepaid segment. Development and implementation of prepaid programme - covering whole customers life-cycle from on-boarding, nurturing and retention campaigns, with special focus on cross sell and up sell activities. Responsibilities:- Full P&L responsibility for consumer prepaid segment - Responsibility for prepaid CLM development - Churn reduction actions and programs - Campaign manager on Stealth Marketing program developed with McKinsey & Company consulting- Improving experience, increase satisfaction and loyalty of customer baseResults: - Stealth Marketing program: over 5.000 different offers launched towards prepaid customer base, based on their behavior and recognized needs- 6% customers saved from Churn, prepaid revenue increased for 3,4% and Customer satisfaction increased for 8% Show less