Stefano Zirilli Email & Phone Number

Smithfield, Ri, Us

Smithfield, Ri, Us

Foxborough, Massachusetts

* Assist patrons of Gillette Stadium attending Patriots games, Revolution matches, or concerts with any ticket-related issues that may arise at the stadium gates* Ensure that stadium guests enter the venue as seamlessly as possible and answer any questions they may have in a quick and timely manner* Provide positive and friendly customer service to all guests in order to make their visit to the stadium as enjoyable as possible* Understand all aspects of the ticket office's policies* Work efficiently with other staff members in a fast-paced environment

Lincoln, Rhode Island

* Provide quality customer service to all customers to ensure a great shopping experience* Assist with shopping online pickup orders and delivering them to customers* Answer phone calls from customers who are picking up online orders* Answer any questions that customers may have about the location of an item or a sale* Put up sale tags and signage to reflect the weekly sales* Help train new associates* Awarded Associate of the Year in store in 2022

Rhode Island

* Created digital content to be shared on various social media platforms such as Instagram, Twitter, Facebook and TikTok* Took pictures and filmed videos at events and games to be shared on social media* Conducted interviews with players and members of the team staff on camera* Communicated important team information to followers across all social media platforms daily* Analyzed social media data and presented findings during meetings* Developed and implemented social media strategies in order to attract new customers and increase brand awareness

Remote

* Participated in training sessions and group role-plays* Learned how to make sales cold calls and interact with prospective clients* Networked with several members of the Hawks' senior-level staff

Bachelor Of Science - Bs, Sports, Entertainment, Event - Management

* Summa Cum Laude: 3.92 GPA * Dean's List

Education record