Stefan Petersen Email & Phone Number

Sydney, New South Wales, Australia

Sydney, New South Wales, Australia

Working closely with the Senior Director of Customer Success, I played a pivotal role in retaining and expanding our customer base. I actively participated in defining and implementing strategic priorities across the team, effectively communicating performance and impact to key stakeholders.My responsibilities extended to driving revenue growth for VMware.

Sydney, New South Wales, Australia

Passionate about helping customers, my expertise in SaaS solutions enabled me to expertly align with each customer's roadmap and use cases, ensuring that they achieved their business outcomes and maximized the value of their investments.To effectively manage high-stake accounts, I employed a comprehensive approach that prioritized regular communication.

Sydney, New South Wales, Australia

Acting as a trusted advisor, I drove value and innovation in high profile AN/Z businesses through a close engagement with customer stakeholders. Utilising my knowledge of SaaS, I closely aligned myself to the customer's roadmap and use cases to ensure they achieved their business outcomes. I leveraged my time as an escalation manager to dive deep in.

Sydney, Australia

As a part of a global program, I led the JAPAC regional escalation program to identify, manage & provide executive level visibility & assistance on the most serious customer-impacting issues, leveraging resources across the organization, to ensure fast & effective resolution. In this role, I was an approachable thought leader in risk management across.

Sydney, Australia

I managed internal and external escalations resulting from performance, products, partners, services, customer experience, adoption, and renewals. I owned the management of the escalation from the point of escalation to post-escalation analysis and review and work closely with key members of multiple departments to coordinate efforts, deliver solutions.

Sydney, Australia

I successfully managed high-profile global and strategic Enterprise Premier support accounts, ensuring 100% customer satisfaction, retention, and loyalty with Salesforce. By promptly and comprehensively resolving technical challenges and business issues, I consistently met customer expectations. I also played a pivotal role in leading the resolution of.

San Francisco Bay Area

I worked as a 2D, 3D and visual effects freelancer, providing world-class visual solutions to my clients. I was committed to my clients throughout the design process and created websites for long-distance clients to preview and critique work throughout the entire design pipeline.I grew my business through client referrals and personal promotion. I was.

Brisbane, Australia

As the NSW Sales Manager for Autodesk solutions, I was responsible for driving the growth of existing accounts through strategic director-level meetings to understand company expectations and needs. I provided innovative solutions across the media and entertainment field, producing broadcast-quality results in the 2D/3D design domain. My expertise extended.

Sydney, Australia

As a proud Autodesk Technology Day Partner, Cadgroup Australia played a crucial role in expanding its client base and enhancing the overall customer experience. I spearheaded the growth of existing accounts by engaging in director-level meetings, fostering deep understanding of company expectations and needs. I also worked towards acquiring new customers.

Fremont, California

• As the lead for reinforcing steel placement drawings, I oversaw and managed all aspects of producing high-quality drawings for the country's largest structures. My responsibilities included:
• Maintaining ongoing interaction with engineers and architects to assess job continuity and accuracy.
• Convening all parties involved in a project to discuss mandatory design and layout changes arising from real-world challenges, scheduling conflicts, and unforeseen issues.
• Providing technical assistance to team members on computer and design-related issues.
• Collaborating with sales associates to optimize the distribution of site drawings and materials based on job size, location, and client requirements.
• Effectively managing multiple concurrent projects, handling 3-6 jobs simultaneously during peak seasons.

San Francisco Bay Area

Throughout my tenure at Sprint, I consistently ranked among the top sales performers, consistently exceeding sales targets by an average of 20%. My success was attributed to my ability to tailor solutions to meet the specific needs of individual customers, taking the time to understand their business goals, usage patterns, and budget constraints. I was.