Stefan Popovic Email & Phone Number

Montreal, QC, CA

Greater Montreal Metropolitan Area

• Established the foundations of knowledge management, document management and learning management in the organization. Recognized as a thought-leader and innovator. Consistently delivering high quality projects on time.
• Implemented a client-facing learning management system, facilitating end-user onboarding.
• Grew a diverse team of experienced technical writers.
• Fostered a culture of collaboration and accountability, championed cross-team communication and cooperation.
• … Show more Established the foundations of knowledge management, document management and learning management in the organization. Recognized as a thought-leader and innovator. Consistently delivering high quality.
• Conducted time-sensitive, critical documentation platform migrations and deployments involving multiple stakeholders across departments. Show less

Greater Montreal Metropolitan Area

• Introduced documentation standards, style guides, single-source authoring and automated publishing, streamlining technical writing processes and increasing productivity.
• Initiated and conducted weekly, company-wide training sessions, promoting a culture of knowledge sharing and collaboration.
• Built a library of eLearning courses and training videos.
• Developed eLearning curriculum and material for position-specific internal training programs, enabling asynchronous knowledge… Show more
• Developed eLearning curriculum and material for position-specific internal training programs, enabling asynchronous knowledge transfer during staff onboarding.
• Implemented the organization’s first client-facing knowledge base, increasing support team productivity by boosting ticket deflection and promoting self-service support. Show less

Montreal, Canada Area

• Implemented a document management system, optimized with enterprise taxonomy to facilitate retrieval, improving company-wide efficiency.
• Created and implemented a terminology database, standardizing technical language across the organization.

Montreal, Quebec, Canada

• Specialist in technical writing, internal communications, and staff training to improve engagement of campus community.
• Enhanced engagement within the campus community.
• Spearheaded development of targeted knowledge articles and user documentation that significantly improved user experience and reduced ticket creation.
• Promoted a culture of knowledge sharing and empowerment through clear, accessible communication.
• Empowered end-users across campus by developing and delivering… Show more Specialist in technical writing, internal communications, and staff training to improve engagement of campus community.
• Empowered end-users across campus by developing and delivering technical training classes. Show less

Montreal, Canada Area

• Swiss Army knife of the Communications team, handling all communication needs for the organization, including translation from English to French.
• Increased application adoption by delivering technical documentation in a holistic information ecosystem, including user guides, troubleshooting guides, how-to, support videos, and XML-based online help.
• Drove the organization’s knowledge management maturity by streamlining document management through introduction of multiple processes… Show more Swiss Army knife of the Communications team, handling all communication.
• Drove the organization’s knowledge management maturity by streamlining document management through introduction of multiple processes.
• Spearheaded creation and implementation of a terminological database.
• Significantly improved brand recognition across the bike share industry by creating engaging social media content, press releases, and visual designs. Show less

Montreal, Canada Area

• Part of the Search Engine team’s taxonomy unit, involved in the management and maintenance of the organization’s master taxonomy.
• Increased team productivity by developing innovative process automation.
• Developed and delivered documentation and training material that improved support team ticket resolution time by increasing computational linguistics literacy.

Montreal, Canada Area

• Key player of the Consulting Services and Engagement Solutions team, responsible for application integration and customization, proofs of concept, technical documentation, training development and delivery, and.
• Delivered content analytics integration and customization for large media organizations across North America and Europe.
• Improved user experience and proficiency by modernizing technical documentation.
• Developed and… Show more Key player of the Consulting Services and Engagement Solutions team, responsible for application integration and customization, proofs of concept, technical documentation, training development.
• Developed and delivered on-site training classes empowering end-user to achieve their business goals. Show less

Linguistic analysis for speech synthesis. Phonetic corpus annotation.

Montreal, Canada Area

Lexicon modelling and lexical problem solving.Editing and maintenance of English and French lexicons.Extensive writing/editing of lexicon documentation and feature specifications documents.Responsible for NLP team's internal wiki maintenance.Supervision of a small team of linguists for short-term projects.

Montreal, Canada Area

Corpora annotation of syntactical relations and interactions with researcher responsible for the relevant algorithms.Corpora annotation of various semantic, syntactic or grammatical features for machine learning algorithms.Feature definition and corpora annotation for named entity recognition.Supervision of a small team of annotators for specific.

Research on the BDéf Database project (formal lexicography).Web design and maintenance for the OLST research group web site.Web design, maintenance and/or php interfacing for several lexical or terminological databases (DiCo, DiCoInfo, DAD).Various clerical work.

Writing and editing dictionary entries for English lexical units (English to French) in corpus-based lexicography environment. Specialized in highly polysemous verb entries and preposition entries.

Bachelor Of Fine Arts - Bfa, Printmaking

M.A., Linguistics

B.A., Linguistics

Dec Psychology, Liberal Arts And Sciences, General Studies And Humanities