Stefan Rabura work email
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Stefan Rabura personal email
International management experience in IT, customer service, user help desk and sales & marketing.22 years customer care experience on an international basis.Extensive knowledge in project management and leadership of IT teams (Agile, DevOps).Excellent cross-functional, cross-cultural communication and strong interpersonal skills.Proven track record of leadership of large units.Strong customer relationship management (CRM) system skills. Designed and implemented CRM systems focused on customer experience and data collection, system integration.
Customer Experience Consulting
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FounderCustomer Experience Consulting Oct 2015 - Present
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Solution ManagerCapita Jul 2015 - Oct 2015Design and implement international and strategic customer service, customer care and user help desk projects.Design and manage digital transformation of customer service projects. -
Senior ConsultantScholand & Beiling | Partner - Part Of Capita Jul 2009 - Jun 2015Design and implement international and strategic customer service, customer care and user help desk projects.
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Chief Sales Officer / PartnerKons-Ulting Gmbh / Kons- Equent Gmbh Jun 2008 - Jul 2009Develop and implement customer service concepts for various industries.
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MusicianSabbatical May 2007 - Jun 2008
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European Sales DirectorTwenty4Help Knowledge Service Ag / Teleperformance Mar 2006 - Apr 2007Manage the implementation of complex global customer projects.Redesign the sales force approach, then build, train and manage the team.
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Managing DirectorTwenty4Help Knowledge Service Ltd. Aug 2003 - Mar 2006Operational responsibility for up to 1.200 call center agents / engineers.Implement various international accounts, including HP, Apple, Microsoft, Sony-Ericsson.Develop business with existing clients.Install ISO 9001:2000 and COPC quality standards.
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DirectorTwenty4Help Knowledge Service Gmbh Jan 2003 - Aug 2003
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Business Unit ManagerTwenty4Help Knowledge Service Gmbh Nov 2000 - Jan 2003Design and implementation of IT user help desk systems for various industries (automotive, bank, insurance, publishing house), including accounts like BMW, Gruner + Jahr, Sun Microsystems.Awarded with prestigious user help desk awards.
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Account Manager, Team LeaderTwenty4Help Knowledge Service Gmbh / 1&1 Serviceline Apr 1998 - Nov 2000
Stefan Rabura Skills
Frequently Asked Questions about Stefan Rabura
What company does Stefan Rabura work for?
Stefan Rabura works for Customer Experience Consulting
What is Stefan Rabura's role at the current company?
Stefan Rabura's current role is Customer Experience Consulting.
What is Stefan Rabura's email address?
Stefan Rabura's email address is st****@****ing.com
What skills is Stefan Rabura known for?
Stefan Rabura has skills like Consulting, Call Center Management, Outsourcing Strategy, Customer Service Strategy, Business Process Reengineering, Project Management, Knowledge Management, Offshore, Nearshore, Self Service, Ecommerce, Service To Sales.
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