Stefan Rose Email & Phone Number

Kitchener, Ontario, Canada

I.T. analyst supporting clients in Healthcare, Training, Executive services, Financial services, and other service industries. Remote desktop, phone, and software user support for global client employees including in North America, Brazil, Australia, UK, Singapore, and other locations. Also networking and security software and device support.

Dorchester, New Brunswick, Canada

Independent artist working in large-format film photography, digital video, and poetry.Previously had a studio in Waterloo, Ontario, Canada and Moncton, NB, Canada.

Guelph

I.T. Network and Desktop Support Responsible for internal help desk support for 125 employees in 4 offices in Canada & U.S Remote help desk support for 35 employees in Brasil, Singapore, Philippines, & UK  After-hours on-call support for users and systems issues; remote troubleshooting  Updating/creation of help desk tickets in Freshworks and Spiceworks ticketing systems  Purchasing and sourcing software and hardware upgrades; maintaining vendor relationships  I.T. hardware/software/licensing inventory management; database updates; lease returns  Installation of computers via Microsoft SCCM and Symantec Ghost; preparing Ghost images Maintenance, repair, and software updates of notebooks, desktops, printers, and peripherals  Administration of enterprise user network, e-mail, CRM database, and VPN user accounts Administration of Office 365/Azure AD user accounts GDPR compliance committee – Standard Operating Procedure (SOP) creation/documentation based on Microsoft Compliance Center

Toronto, Canada Area

Ongoing documentary photo and video of performers, composers, and concerts for NAISA. Also produced exhibitions of these photographs for the NAISA summer Sound Travels series.

Kitchener, Canada Area

Artist In Residence 2010 - working on a photographic project called "Grand River: Grand Conversations" combining my photography of the river and tributaries in Kitchener with poetry based on conversations with random people about their relationship to the Grand River . See also http://grandconversations.wordpress.com for additional details.

Kitchener, Canada Area

Photographer/videographer for the Open Ears Festival of Music and Sound, a biannual music festival (usually April/May of odd-numbered years) held in Kitchener, Ontario, Canada.

Guelph

Computer desktop/software support.

Cambridge, Ontario, Canada

 Responsible for internal help desk for 40 employees in an integrated Novell NetWare, Microsoft Windows, & Citrix environment.  After-hours on-call support for users and systems issues; remote troubleshooting.  I.T. inventory and asset management.  Installation of notebook/desktop computers.  Maintenance, repair, and software updates of notebooks, desktops, printers, and peripherals.  Administration of enterprise user network, e-mail, CRM database, and VPN user accounts.  Managed enterprise data backups and off-site storage; restored files as required.  Documentation of processes and procedures.  Apply updates for ACCPAC finance and satellite truck-tracking software.  Assisting in-house Systems Analyst and external providers with troubleshooting or testing. Y2K preparations and remediation in conjunction with external vendors and suppliers.

Greater Kitchener-Cambridge-Waterloo Metropolitan Area

Responsible for internal help desk for 50 on-site and 250 remote employees in an integrated Novell NetWare and Microsoft Windows environment.  Purchasing and sourcing software and hardware upgrades; maintaining vendor relationships.  Installation of notebook/desktop computers.  Maintenance, repair, and software updates of notebooks, desktops, printers, and peripherals.  After-hours on-call support for users and systems issues; remote troubleshooting.  Apply updates for ACCPAC finance and Raiser fundraising software.  Administration of enterprise user network, e-mail, and database user accounts.  Assisted with migration from CMS to GoldCare client and scheduling database.  Documentation of I.T. systems processes and procedures.  Coordination of two fundraising campaigns.  Managed enterprise data backups and off-site storage; restored files as required

Regina, Sk

Responsible for a teaching collection of 150,000 photographic slides of historic art and architecture in the Faculty of Fine Arts, and overseeing four student assistants.