R. Stefan Sanders, M.I.T. Email and Phone Number

• Configure, test, and deploy Enterprise Mobile Management (EMM) solutions (JAMF, AirWatch, Centrify, IBM MaaS360) for Laptops and Mobile devices, both company-owned and BYOD.• Decreased the IT budget by creating a better ROI for the EMM solution of over $10,000 negotiating vendor contracts.• Implemented Mobile Device Security Policy for Laptops and Mobile devices.• Administer the BYOD program, including enrollment, compliance verification, and reimbursement authorization.• Administer mobility vendor accounts & contracts.• Decreased the company budget over $8,000 auditing the mobile vendor account.• Plan, configure, test and deploy VPN clients & backup solutions for all mobile devices.• Assist and mentor other team members on Enterprise Mobility practices.

• Supervise over 100 Network Technicians in an Operations and Call Center environment.• Perform mid and end of year performance appraisals• Develop, organize, and maintain standard operational procedures.• Serves as the focal point for customer escalations.• Proven team building, coaching, and mentoring skills towards service level metrics.• Collaborate with internal resources, senior management, technical staff, and non-technical customers to assist with troubleshooting.• Interview, hire, develop, and retain quality network technicians

• Perform routine maintenance on USCG enterprise servers running and managing Good Mobile Messaging (GMM) technology integrated with Microsoft Exchange. Maintenance includes updating policies, user account maintenance, and upgrading the GMM software.• Maintain the functionality, integrity, and security of Windows 2003/2008 Servers, using Active Directory, System Center Configuration Manager (SCCM) and the Group Policy Management Console (GPMC).• Use Retina Scan software to remediate workstations and servers by editing group policy objects (GPO’s), and using SCCM to keep computer systems secure yet usable, while maintaining compliance with DISA STIG’s. • Convert physical computers and servers to virtual machines using VMWare VCenter Converter.• Complete various tasks using Microsoft Sharepoint, • Create and edit system documentation and procedures for engineers and the Incident Management team.

• Project Lead, administered users and policies, maintained, and troubleshoot a 900+ user Blackberry Enterprise Server 5 (BES) environment, integrated with Lotus Notes Domino.• Managed company-wide Blackberry firmware upgrades (completed 1 month before the Service Level Agreement (SLA) deadline).• Project Lead for Good Mobile Server – Installed, created policies, procedures, and documentation. Performed Executive, user, and Help Desk training on both the application and GoodLink Server, using Apple, iOS, and Android device, in conjunction with Lotus Notes Domino and SQL databases. Balanced risk against capital and ROI, saving over $200K in costs. • Provided primary support for all Executives as well as all Corporate I.T. Support. • Provided IT Service Management, collaborating with various technical and non-technical teams, using ITIL standards in Remedy Management, while maintaining and exceeding SLA requirements and staying in compliance with SOX regulations.• Certified new devices, including laptops, Blackberry, Android, & Apple iOS devices.• Responsible for configuring, monitoring, installing, maintaining, and troubleshooting various aspects of the corporate network including servers, workstations, laptops and printers in a Windows/Novell environment.• Created and monitored group policies and application distribution using Microsoft SMS, while using Change Management for user notification.• Developed business requirements using QA testing results of hardware,• Technical writing of various policies and procedures, and maintaining Lotus Notes databases.• Scheduled, deployed, and administered Microsoft system patches, anti-virus updates, and policies on servers, workstations, smartphone’s, and laptops.• Performed system restores and monitored nightly disaster recovery reports using Veritas Netbackup.

• Supervised four technicians and assigned their daily operational tasks.• Project Lead - Active Directory Naming Convention project, which provided a standard naming convention for all objects and user home drives for continuity and consistency throughout the organization.• Coordinated with the Help Desk, technicians, Network Manager, and clients to coordinate installations, configuration management, troubleshooting, upgrading, and administration of workstations, printers, servers, and software—in a 500 user Novell Network and Mac OS environment, using PCDOCS, Novell Netware, Microsoft Active Directory, and other COTS.• Monitored and maintained the operability of all hardware including Servers, Hubs, and Switches.• Restored files from system backups using Cheyenne Arcserve software.

• Provided technical support to the White House, Senate and Congressional offices, State Representatives' field offices and associated third party vendors.

Provided daily management, operation, security, accountability, and scheduling of maintenance and personnel administration at the Base level operations, on Unix (G4) Systems including system upgrades, tape backups, and synchronizing data from remote locations including the Air Force Headquarters.