Stefan S. work email
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Stefan S. personal email
Motivated IT professional with end user and team support ranging from a small organization to a large scale service provider.
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Tririga Database Support IiiSerco Nov 2022 - PresentRemoteWork with end users and developers to ensure day to day Air Force operations using the IBM Tririga database run smoothly across the globe.Stress test production and other test development environments, report and log findings hourly.Daily briefings to identify common trends and report to Project Manager and developers.Oversee worldwide approval process for key positions. Ensure communications between worldwide users and different shifts are delivered.Troubleshoot users’ accounts and resources located within the database. Identify issues within the application and if/how they relate to the users’ browsers, local network and Air Force Networks. Reporting findings to developers and management via Jira and Teams. -
Service Desk SpecialistAll Covered Mar 2022 - Nov 2022RemoteConsistently rated as top performer based on client review metrics.Worked on every vertical within the company (Business, legal, finance, education, governmental, etc.). Escalation point for all team queues, triaged and worked to resolution or escalated to appropriate field teams.Analyzed and assessed the situation upon first contact. Documented every step from start to finish to maintain clear communication with client and teammates and provide solutions for repeat issues using ServiceNow and Remedy.Carried out IAM requests to onboard, offboard and migrate users/services with local and cloud services (Microsoft 365, Google Workspace, Active Directory) (Windows Server 2008/2016/2019)). Maintained e-mail and productivity suite access with distribution lists, groups and licensing. Ensured RBAC, MFA policies were carried out based on client specifications. Configured firewalls, VPNs, phone systems and any other client devices/services.Setup and supported browser, network and locally installed applications, identifying issues and implementing fixes. Monitored and supported e-mail applications and spam filtering. Managing distributions and domain level controls. -
Info Operations Systems Technician IiiGeneral Dynamics Information Technology Jan 2021 - Oct 2021Columbus, Ohio Metropolitan AreaPromoted from Systems Technician II to team lead/manager.Supported GDIT client DLA (Defense Logistics Agency, logistics part of DoD).Main support areas included Windows desktops, virtual machines, thin clients and zero clients physical repairs and software support. VPN configurations, Active Directory, Microsoft 365 suite and certificate support. Supervised desktop support groups for Columbus and Dayton locations. Managed, assigned and oversaw work using Remedy for teammates and provided guidance as SME if necessary. Led region wide equipment rollout and made sure DoD guidelines were met. Tracked and ensured assets and tickets while maintaining SLM, SLA and IA Compliance guidelines.Partnered with immediate and remote teams to solve problems and accomplish project objectives.Provided metrics to client and Program Director weekly. Created SOPS and maintained a knowledge base to address common issues. Expedited trouble solving process for end users and technicians with documentation. -
Systems Administrator/Project AnalystTams Group Sep 2013 - Dec 2020Independence, Ohio, United StatesProvided system and project support to consultants focused on government compliance, compensation assessments, and talent management improvements.Provided support and training for users and clients related to technology and software.Segmented and managed access control for staff, contractors and clients. Facilitated vendor selection. Interfaced with various vendors to troubleshoot and resolve technical issues. Ensuring data compliance standards were met due to hosting client information.Documented all operational/administrative procedures, support onboarding training of all new employees and acted as the primary contact for employees and technology vendors.Managed the local Windows, backup and mail servers. Facilitated migration from local to cloud services. Prepared AAP, EEO and VET report data in support of Compliance Practice attorneys.Facilitated compensation benchmarking studies, through use of survey tools in support of Compensation Practice Leader.Created and maintained company contact databases, mail and Windows servers.
Stefan S. Skills
Frequently Asked Questions about Stefan S.
What company does Stefan S. work for?
Stefan S. works for Serco
What is Stefan S.'s role at the current company?
Stefan S.'s current role is IT Specialist.
What is Stefan S.'s email address?
Stefan S.'s email address is ss****@****oup.com
What are some of Stefan S.'s interests?
Stefan S. has interest in Economic Empowerment, Education, Environment, Science And Technology, Human Rights, Animal Welfare, Arts And Culture, Health.
What skills is Stefan S. known for?
Stefan S. has skills like Employee Training, Coaching, Personnel Management, Employee Engagement, Executive Coaching, Succession Planning, Social Media, Microsoft Office, Data Entry, Public Speaking, Operations Management, Business Development.
Who are Stefan S.'s colleagues?
Stefan S.'s colleagues are Cathy Whelan, Abdelrahman El Zoghbi, Nicolas Sepede, Janice Murao, Ravi Kumar, Rajiv Kumar, Deepak Manola.
Not the Stefan S. you were looking for?
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Stefan Pitcoff, Ed.S.
Director Of Innovation & Instruction At Ecorse Public SchoolsDetroit Metropolitan Area
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