- First point of contact for the Service Desk submitted tickets, phone calls, chats, and emails via internal systems- Validating ticket requests sent through internal JIRA system, troubleshooting and escalating through the appropriate internal and external teams- End to End ownership of tickets raised and providing complete communications on the issue progress- Providing technical support for internal employers' hardware and software

- Monitoring and addressing installation issues, ensuring timely resolution and preventing future occurrences- Managing Jira tickets and transferring them to relevant departments to expedite resolutions- Coordination with other departments through Jira to ensure timely completion of tasks, preventing customer escalations and facilitating prompt service activation- Validating the accuracy and completeness of raised tickets, ensuring they meet necessary criteria before progressing them further in the workflow

- Handling customers' escalations regarding technical and installation issues via email and calls- Handling incoming queries from on-field technicians regarding installation, service activation, logistics etc. via calls, emails and chat- Troubleshooting level 2 technical issues- Connection types include FTTB, FTTH, PON, New Build and Retro

- Handling incoming queries from business clients via email, calls and chat- Resolving many different types of issues including bespoke support, wayleave signing, organizing installations, activations as well as guiding the client through the OTA (order to activation) journey- Installation and connection types include FTTB, FTTH, PON, New Build and Retro design

- Handling incoming queries from residential customers via email, calls and chat- Resolving and troubleshooting technical-related issues regarding speeds, outages, connection losses, failed activations etc.- Installation and connection types include FTTB, FTTH, New Build and Retro design

- Handling incoming queries from residential customers via email, calls and chat- Resolving issues regarding installation dates, service activation, account administration and billing process- Installation and connection types include FTTB, FTTH, New Build and Retro design

- Teaching elementary and intermediate Norwegian over Skype or in person in Belgrade and Valjevo, Serbia- 100 percent of passed B1/B2 Level exams in Norwegian (Norskprøve 2, Norskprøve 3, Test i Høyere Nivå)- Translating various texts in between Norwegian <> English, Serbian <> English and Norwegian <> Serbian - Advanced knowledge of SDL Trados, memoQ MemSource, SmartCAT and Smartling - Worked with companies such as EasyTranslate, Synergium, GlobalTranslations, Vie Translations and others- Texts mostly based on technical, IT and websites content

- Translating technical, medicine, online content between Norwegian, English and Serbian- Proof-reading technical, medicine, online content in Norwegian, English and Serbian- Quality checking technical, medicine, online content in Norwegian, English and Serbian

- Conducting courses in Norwegian (A2 - B1 level) both on-site and online- Preparing students for Norskprøve and Bergenstest exams

- Handling incoming queries over the phone for FlyBe Airlines client in English- Issuing airline tickets, booking flights, modifying existing reservations, billing

- Handling inbound queries via calls and emails for a Norway-based client (Candy home appliances) in Norwegian- Handling inbound queries via calls and emails for the same client in Swedish, English and Danish when required

- Conducting translation, editing and proofreading of material in IT industry using Smartling platform and SDL Trados Studio – application UI strings, web page and urgent messages content, billing information, technical content - Delivering QA reports using XBench

- Teaching elementary and intermediate Norwegian over Skype or on site in Valjevo, Serbia,- Preparing students for Norskprøve and Bergenstest exams

- Teaching elementary and intermediate Norwegian over Skype.

- Teaching elementary and intermediate Norwegian on site in Belgrade, Serbia,