With a rich tapestry of skills and experiences, I offer a robust foundation for driving success in both public and private sectors. Here's what I bring to the table:Seasoned Director: Proven track record as a director in both public and private sectors.Executive Expertise: Serving as a C-level executive since 1996, I've steered divisions and companies towards customer satisfaction, profitability, and strategic objectives.Strategic Vision: Deep understanding of aligning customer experience with (business) goals through technology and collaboration.Transformational Leadership: Direct involvement in (business) exchange management and driving transformative change.Holistic Leadership: Comprehensive leadership across the employment lifecycle, focusing on empowerment, motivation, and inspiration.Supervisory Skills: Guiding middle management in process and digital development, competence enhancement, and resource allocation.Specialized Proficiency: Particularly adept at building trust, commissioning CX, enhancing customer service through digitalization, project management, procurement, and negotiation.Project Ownership: Successfully led large-scale projects, including IT initiatives.Versatile: Adaptability to travel and relocate as needed.Extensive Network: Cultivated a broad professional network.Multilingual: Fluent in Swedish, Finnish, and English.Educational Background: Master's in Political Sciences with a focus on International Law/EU Law from Åbo Akademi University, complemented by studies in Law at Katholike Universitet Brabant, the Netherlands, under the guidance of esteemed professor and retired CJEU judge Allan Rosas.One notable achievement I take pride in is Veritas Pension Insurance's consistent top ranking in customer surveys conducted by Taloustutkimus OY from 2013 to 2018 and additionally, in my current role, our customer satisfaction rating stands at an impressive 4.7 (out of 5) as of 2023 (19k respondents).
Listed skills include Business Strategy, Change Management, Business Planning, Policy, and 24 others.