It implementer

• Accountable for managing and planning overall capacity process for H3G Italy, Luxottica, Rolls Royce and Wartsila.• Main process responsibilities are for the component level of the process. • Produce and maintain quarterly Capacity Plans to fulfill current and future needs of the business• Facilitate communication with support towers and manage activities.• Ensure that service performance achievements meet or exceed all of their agreed performance targets, by managing the… Show more • Accountable for managing and planning overall capacity process for H3G Italy, Luxottica, Rolls Royce and Wartsila.• Main process responsibilities are for the component level of the process. • Produce and maintain quarterly Capacity Plans to fulfill current and future needs of the business• Facilitate communication with support towers and manage activities.• Ensure that service performance achievements meet or exceed all of their agreed performance targets, by managing the performance and capacity of both services and resources• Assist with diagnosis and resolution of performance and other capacity related incidents and problems• Assess the impact of all changes on the Capacity Plan, and the performance and capacity of all services and resources• Ensure that proactive measures to improve the performance of services are implemented wherever it is cost-justifiable to do so• Monitoring patterns of business activity and service level plans Show less

 Running a company, focused on IT support, software and hardware development, IT and communications consultancy. Responsible for development and sales of efficient, optimized, bespoke IT services, for small and midsized companies. The services are based on Microsoft products, best practices, corporate grade of process and policy management, network experience etc.  Focused on optimizing customers` spending on IT and communications via identifying customers` needs and usage profiles.

 Manage the IT department and the IT system of the company.  Develop and implement the IT strategy in order to support the company’s strategic objectives. Reports to General Manager Provides cost effective and efficient IT services to the business, responsible for €1 million/year IT budget. Created and managed a successful and motivated team (10 people) responsible for 250 users and services, which consisted of user support, help desk, telephone support, network security… Show more  Manage the IT department and the IT system of the company.  Develop and implement the IT strategy in order to support the company’s strategic objectives. Reports to General Manager Provides cost effective and efficient IT services to the business, responsible for €1 million/year IT budget. Created and managed a successful and motivated team (10 people) responsible for 250 users and services, which consisted of user support, help desk, telephone support, network security, electronic mail, CRM support, Windows mobile based PDA devices and applications, network administration.  Developed standards for software deployment on servers and computers. Managed the design of LAN/WAN. Hardware includes IBM, Compaq, HP, Cisco, Panasonic and 3Com Lead IT stream in the complex implementation of multiple strategic applications - SAP ERP solution and off-the-shelf van sales CRM application covering implementation in top 10 major cities in Bulgaria.  Project manager for full Disaster Recovery Plan of the company for 24 key personnel, 6 servers, independent network connection. Show less

 Responsible for delivering Internet services to 100 home and 20 business clients Manage contracted IT outsourced service for 15 clients Service package development. Managed the helpdesk team, along with system administrators and network administrators (15 people) to ensure the continued uninterrupted operation of the ISP infrastructure, secure from threats and operating within agreed performance metrics and following policies, procedures and best practices. Plan and manage… Show more  Responsible for delivering Internet services to 100 home and 20 business clients Manage contracted IT outsourced service for 15 clients Service package development. Managed the helpdesk team, along with system administrators and network administrators (15 people) to ensure the continued uninterrupted operation of the ISP infrastructure, secure from threats and operating within agreed performance metrics and following policies, procedures and best practices. Plan and manage the departmental budget. Implement a continuous measurement, review, audit and benchmarking process to monitor the security, capacity and performance of all services and systems. Show less