Stefan Williams Email & Phone Number

London, Gb

London Area, United Kingdom

Proactively identifying customer needs and provided training to new and existing customers on product utilization and best practices, to increase processing card volume. Provided internal operation support - Reconciling statements for irregularities in payments and fees. Collaborating closely with second line support and DEV team, reporting to the team by raising INC’s (incidents) such as a processor delayed payment, Interface issues such Netbanx, CSC and Salesforce. Portal demos for partners and merchants. Showing our merchant/partner how to navigate through the portal for transaction analytics, statements and chargeback reports. Proficient knowledge on the various shopping carts such as Payments API, Checkout and Paysafe JS. Upselling add-on services such as Network Tokenization, Account Updater and embedded wallets. Ensuring functionalities such as OCT (Original Credit Transaction) and Standalone credits are enabled. Technical Support, offering proficient support in payment, integration and testing environment errors. Such as webhooks and paymenthandles transaction. First line support to merchants, engaging with merchants via phone (AWS) and email to ensure queries are dealt with in a timely manner and within SLA.

London Area, United Kingdom

Project managed the RS2 testing for the go live date in 2020. Testing various RS2 related issues such as account implementation from Geneva to Bankworks. Ensuring partners links and pricing links were uploaded in the correct format. Liaise with management to update on progression via meetings and updating the daily report checker. Cohesively working with the businesses readiness team to write up and check new processes that are being developed. Bankworks uploading data, ensuring merchant data is correctly keyed into the new platform. following the settlement method and pricing matrix guides in place for correct data keying Training new members of the team, ensuring they’re trained in an effective and timely manner. Proficient in Salesforce, Geneva, Netbanx and various Paysafe platforms. Ensuring boarding and maintenance related queries are answered and responded within are SLA period of 3 days. Quality assuring other colleague’s work and ensuring errors are correctly changed. Being a focal point with account managers and business sales managers on escalated queries that need to be prioritised. Working with Underwriting and Risk, ensuring compliance regulations are met by overviewing applications before accounts are boarded.

London Area, United Kingdom